Assistant Store Manager

Age UK; Reading; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading charity as an Assistant Manager in Caversham. Support the Store Manager, lead a team of Sales Assistants, and ensure excellent customer service. This role offers a chance to contribute to vital services for older people across the UK.

Benefits

25 days holiday (pro-rata) plus bank holidays

Generous pension contributions (8%)

Discounts and rewards via Blue Light Card and BenefitHub

Life assurance and Bupa health cashback

Tickets for Good – free and discounted event tickets

Qualifications

• Ability to work collaboratively with the Shop Manager.
• Experience in a customer-facing role.

Responsibilities

• Support Store Managers in all aspects of the business.
• Guide and support the team of Sales Assistants and volunteers.

Skills

Leadership

Customer Service

Time Management

IT Literacy

Job description

Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for essential services and support provided by the charity.

We have an exciting opportunity to join our Caversham team as an Assistant Manager.

Our Assistant Managers support Store Managers in all aspects of the business, guiding and supporting our team of Sales Assistants and volunteers while ensuring customers receive an excellent shopping experience.

If you are passionate about retail and want to contribute to a charity supporting thousands of older people across the UK, then this could be the role for you!

Note: To ensure smooth store operations, interviews will be conducted throughout the advertising period. Early applications are encouraged.

You will have:

• The ability to work collaboratively with the Shop Manager
• Ability to lift and carry stock up to 10kg
• Leadership skills to manage volunteers and staff
• Delegation and coaching abilities
• Excellent customer service skills
• Time management skills under conflicting priorities
• IT literacy and numeracy skills

Ideally, you will also have:

• Understanding of retail processes
• Ability to interpret basic financial reports
• Experience in a customer-facing role

What we offer:

• A 35-hour working week
• 25 days holiday (pro-rata) plus bank holidays
• Generous pension contributions (8%)
• Discounts and rewards via Blue Light Card and BenefitHub
• Life assurance and Bupa health cashback
• Tickets for Good – free and discounted event tickets

Additional Information:

Applicants must be at least 18 years old, as they may need to work independently in the shop.

We anonymize CVs during application to promote fair recruitment. Please remove personal details from your cover letter/supporting statement. Equalities monitoring information is anonymized and not shared with the panel. Your name and address are only known if invited for an interview.

We particularly welcome applicants from under-represented backgrounds, including men and ethnic minorities, to promote diversity.

Early applications are encouraged as we review applications throughout the advertising period and may close the vacancy early.

Age UK is an Equal Opportunities employer and is committed to safeguarding adults and children from abuse and neglect. We encourage applications from all qualified candidates regardless of age, gender, race, disability, sexual orientation, religion, or pregnancy.