Systems and Hardware Support Technican

HSL Compliance; Ross-on-Wye; On-site; GBP 25,000 - 35,000; Full time

Job summary

HSL Compliance is seeking a Systems and Hardware Support Technician to join their IT team in Ross-on-Wye. This full-time role involves maintaining IT systems, managing user accounts, and providing tech support. The ideal candidate will have strong technical skills, attention to detail, and a proactive approach to problem-solving.

Benefits

Pension scheme

25 days’ annual leave + Bank Holidays

Career development opportunities

Company Sick Pay Scheme

Kin Hub - Upskilling platform

Reward Gateway - Discounts at retailers

Free eye tests every 2 years

Free on-site parking

Reward & Recognition incentives

Qualifications

• Solid knowledge of Microsoft 365 and Active Directory.
• Experience with IT support and device setup.
• Ability to configure and support mobile and desktop hardware.

Responsibilities

• Create and manage user accounts and email mailboxes.
• Provide daily IT support to engineers and office staff.
• Document internal processes and continuously improve IT efficiency.

Skills

Technical Confidence

Mobile Device Pro

Attention to Detail

Team Player

Problem Solver

Job description

Exciting career Opportunity at HSL- We're Looking for a Systems and Hardware Support Technician to Join Our Dynamic IT Team!

Role Information

Location: Ross-On-Wye

FTE: Full-Time

Contract Type: Permanent

Hours: 40 hrs Monday - Friday

Salary: From £25,000 up to £35,000 depending on experience / qualifications

Job Purpose / Overview

At HSL, technology powers everything we do—and now we need a talented Systems and Hardware Support Specialist to help drive our IT services to the next level!

In this hands-on role, you'll be at the forefront of maintaining our IT systems, creating and managing user accounts, configuring mobile devices, and offering daily tech support to engineers and office teams alike. From supporting Microsoft 365 and Active Directory to managing security protocols and telecommunication devices, you’ll play a pivotal role in keeping HSL running smoothly.

You’ll be part of a close-knit IT team, reporting to the IT Support Team Lead, and working alongside departments across the business to ensure a secure, efficient, and reliable IT environment. If you love solving problems, supporting others, and keeping systems in top shape—this one’s for you!

Contextual Information

This is a full-time, permanent position based at our Head Office in Ross-on-Wye. You’ll report directly to the IT Support Team Lead and collaborate with teams across the organisation, providing both in-office and field-based support. You’ll need to be technically confident, adaptable, and proactive in managing day-to-day tasks and long-term improvements.

About Us

HSL Compliance is one of the UK’s leading risk and compliance specialists. We help organisations meet health, safety, and environmental regulations through expert services in water safety, hazardous materials, fire safety, and more.

We’re a people-first company committed to building careers, offering exciting development opportunities, and fostering a supportive, collaborative workplace.

What We’re Looking For:

We’re seeking a tech-savvy, service-driven individual who thrives in a fast-paced environment and brings the following strengths:

• Technical Confidence: Solid knowledge of Microsoft 365, Active Directory (including Azure AD), and experience with IT support and device setup.
• Mobile Device Pro: Experience with tools like Airwatch, with the ability to configure and support mobile and desktop hardware.
• Attention to Detail: Accurate with data, efficient in documentation, and committed to delivering high-quality support.
• Team Player: Great communicator who can collaborate across departments and explain technical issues in plain English.
• Problem Solver: Solutions-focused with a proactive attitude—ready to tackle challenges before they become problems.
  
  

Key Responsibilities:

• Create and manage user accounts, email mailboxes, and assign/remove Microsoft licenses
• Administer Multi-Factor Authentication (MFA) for new users
• Maintain and update Active Directory (AD) and contact records
• Set up and manage mobile devices for new starters using Airwatch
• Provide daily IT support to engineers and office staff—including password resets, Microsoft 365 help, and general troubleshooting
• Manage and update internal email services, distribution groups, and rules
• Monitor and configure business-specific systems, including IRIS, PM calls, and site information
• Create new sites, monitoring regimes, and contracts in line with service requirements
• Prepare and distribute PM call notifications and weekly/monthly schedules
• Support and maintain SharePoint and business file systems
• Assist with onboarding, ensuring devices and accounts are ready for new starters
• Document internal processes and continuously look for ways to improve IT efficiency
• Provide support for software migrations and system upgrades (e.g., ShareGate, BitTitan)
• Commit to ongoing professional development and staying up-to-date with tech trends
  
  

Financial Rewards & Benefits

At HSL, we take care of our people. You’ll enjoy a wide range of benefits, including:

• Pension scheme
• 25 days’ annual leave + Bank Holidays
• Career development opportunities via our in-house Training Centre
• Company Sick Pay Scheme
• Kin Hub - Upskilling platform covering mental health, neurodiversity, and more
• Reward Gateway - Access to exclusive discounts at 100s of retailers
• Free eye tests every 2 years
• Free on-site parking
• Reward & Recognition incentives
  
  

How To Apply

Please submit your application online by Sunday 1st June 2025. If you have any questions, feel free to contact our HR Team at [e-mail]