Customer Service Representative - Morpeth, New Market

TN United Kingdom; Morpeth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Service Representative in Morpeth to provide outstanding service, handle inquiries, and educate customers on banking options. The role offers full-time hours, training, and various benefits, including a starting salary of £24,000.

Benefits

Over six weeks’ holiday

Employee discounts

Life assurance

Flexible benefits

Sharesave schemes

Qualifications

• Prior customer service experience is helpful but not essential.
• Ownership of customer inquiries from start to resolution.

Responsibilities

• Providing exceptional face-to-face customer service in a fast-paced branch environment.
• Processing transactions accurately.
• Educating customers on self-service and digital banking options.

Skills

Communication

Empathy

Resilience

Job description

Customer Service Representative - Morpeth, New Market, Morpeth

Client: HSBC Global Services Limited

Location: Morpeth, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 9a5bd292c21b

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

What you'll do

The role of a Customer Service Representative is to provide our customers with outstanding service by handling transactional or service requests and answering product queries. You'll also educate customers about HSBC self-service devices and digital platforms, offering flexible banking options.

We seek passionate individuals who aim to deliver excellent customer experiences, are ambitious, and possess a helpful personality. Prior customer service experience is helpful but not essential; we value conversational skills and a genuine passion for customer care.

HSBC is committed to coaching and development, providing access to learning platforms and career growth opportunities.

Responsibilities include:

• Providing exceptional face-to-face customer service in a fast-paced branch environment
• Processing transactions accurately
• Educating customers on self-service and digital banking options
• Collaborating with team members to improve workflows and customer experience

What you need to succeed:

• Excellent communication skills, empathy, and ability to engage effectively
• Ownership of customer inquiries from start to resolution
• Resilience in a dynamic environment

Work Schedule:

Full-time roles are 35 hours per week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturday). Support to other branches within a reasonable distance may be required, with expenses reimbursed.

Training:

8 days of in-branch training over 2 weeks, during which holidays are not permitted.

Compensation and Benefits:

Starting salary of £24,000 for 35 hours/week, plus a discretionary annual bonus. Benefits include over six weeks’ holiday, employee discounts, life assurance, flexible benefits, and sharesave schemes.

We value diversity and inclusion, are a Disability Confident Leader, and encourage candidates with disabilities or long-term conditions to apply.

For accommodations during recruitment, contact our Recruitment Helpdesk.