Customer Service Representative - Morpeth, New Market

HSBC Global Services Limited; Morpeth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in the banking sector seeks a Customer Service Representative to deliver outstanding service and educate customers on digital banking options. The role offers full in-branch training, a starting salary of £24,000, and numerous benefits, including a market-leading pension and healthcare.

Benefits

Over six weeks’ holiday

Perks at Work discounts

Market-leading pension contributions

BUPA Healthcare

Life Assurance (4x salary)

Flexible benefits platform

Sharesave schemes

Qualifications

• Previous customer service experience is helpful but not essential.
• Passion for exceeding customer expectations.

Responsibilities

• Provide exceptional face-to-face customer service in a busy branch.
• Educate customers about self-service devices and digital banking.
• Collaborate with the branch team to improve workflows.

Skills

Communication

Empathy

Resilience

Job description

What you'll do

The role of a Customer Service Representative is to provide our customers with outstanding service by taking ownership of their transactional or service requests and answering specific product queries. Our representatives also educate customers about HSBC self-service devices and digital platforms, offering them flexible banking options.

We seek individuals passionate about delivering exceptional customer experiences, ambitious, and helpful. Previous customer service experience is helpful but not essential; we value conversational skills and a genuine passion for exceeding customer expectations—everything else we can teach.

At HSBC, we are committed to coaching and developing our staff through our learning platform, providing opportunities for personal and career growth.

Within this role, you will:

1. Provide exceptional face-to-face customer service in a busy branch environment, adhering to policies and procedures.
2. Process a wide range of transactions accurately.
3. Pay close attention to detail.
4. Educate customers about HSBC self-service devices and digital banking options.
5. Collaborate with the branch team to improve workflows and customer experience.

What do I need to be successful?

• Excellent communication skills to engage effectively, build strong connections, and show empathy.
• Ability to take ownership of customer inquiries and deliver personalized, friendly, and efficient service.
• Resilience in a changing environment.

When & where you'll work

Full-Time roles are 35 hours per week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturday). Support for other branches within a reasonable distance may be required, with costs reimbursed per HSBC Expenses Policy.

Your training

Full in-branch training over 8 days, split over 2 weeks, will prepare you with the necessary skills, systems, and product knowledge. Attendance is mandatory; holidays during training are not permitted.

What you'll get

Starting salary of £24,000 for 35 hours/week, plus an annual discretionary bonus. Benefits include:

• Over six weeks’ holiday, including bank/public holidays, with optional additional purchase.
• Perks at Work discounts.
• Market-leading pension contributions.
• BUPA Healthcare.
• Life Assurance (4x salary).
• Flexible benefits platform.
• Sharesave schemes.

We value diversity and inclusion, striving to create accessible workplaces for everyone. We are a Disability Confident Leader and will offer interviews to candidates with disabilities or neurodivergence who meet role criteria. For accommodations during recruitment, contact our Recruitment Helpdesk at hsbc.recruitmenthsbc or [phone].