Engineering Support Technician

TN United Kingdom; Wokingham; On-site; GBP 53,000; Full time

Job summary

A leading company in railway services is seeking an Engineering Support Technician to provide advanced technical support for rolling stock. The role involves fault finding, mentoring colleagues, and improving fleet performance. With a focus on safety and reliability, you will work in a dynamic environment, contributing to the delivery of high-quality train services.

Benefits

Defined benefit pension scheme

Free rail travel for family

Company-sponsored healthcare plan

Childcare vouchers

Employee Assistance Programme

Qualifications

• Experience with fault finding on DMUs and EMUs.
• Ability to work under pressure.

Responsibilities

• Provide advanced technical support and fault finding for rolling stock.
• Mentor and develop colleagues to improve technical knowledge.
• Investigate repeat defects and technical delays.

Skills

Organised

Flexible

Process aware

Personable

Fault finder

Education

Advanced knowledge and experience with DMUs and/or EMUs

Tools

Train software

Job description

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Engineering Support Technician, Wokingham

Client: Great Western Railway (GWR)

Location: Wokingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1d08f1ecf741

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Reading Train Care Depot
Grade: Maintenance Team Leader

Description

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team?

London & Thames Valley (LTV) Engineering is a team with diverse skills where we are all required to work together to deliver the business objectives. The team is responsible for the delivery of safe, reliable, and well-presented trains to the right quality, cost, and on time. Performance is a key priority for our customers, and our team plays a vital role in achieving this.

About the job?

To provide advanced technical support and fault finding for rolling stock. Support the development of fleet modifications to improve performance, planned and ad-hoc mentoring and development of colleagues, enhanced incident response coverage attending incidents, and the collection & review of incident data and investigation of repeat defects, technical delays, and fleet performance.

Support the wider LTV team by implementing changes as required by GWR, and assist in improving business performance of the areas under the responsibility of the LTV Fleet Manager.

What you'll be doing?

Your main responsibilities will be:

• Provide advanced technical support and fault finding for rolling stock, including the use of software, writing reports, and recommending improvements.
• Support and develop fleet modifications to improve performance.
• Mentor and develop colleagues to improve overall technical knowledge across LTV.
• Attend incidents, collect & review incident data such as OTMR, CCTV, and remote monitoring systems.

Investigate repeat defects, technical delays, and fleet performance issues.

About you:

You'll need to be:

• Organised
• Flexible
• Process aware
• Personable
• Able to break down complex problems and identify causes and solutions
• Fault finder

Minimum requirements include:

• Advanced knowledge and experience with DMUs (Class 16x) and/or EMUs (Class 387s), including fault finding.
• Experience working with train software (downloads, uploads, interrogation, and analysis).
• The ability to work under pressure.

The Reward:

In addition to a great team environment and comprehensive training, GWR colleagues enjoy benefits such as a defined benefit pension scheme, free rail travel across the GWR network for you and your family, a company-sponsored healthcare plan, childcare vouchers, and an Employee Assistance Programme.

The salary for the role is £52,756.

About the location:

The main place of work is at Reading Train Care depot, but you may be required to attend LTV outstations and provide in-service support.

Working Pattern:

The roster is a rotating shift pattern that includes weekends and nights.

We all belong at GWR. This is our vision for an inclusive environment for all colleagues, ensuring equal opportunity for all applicants. We value differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards prejudice and celebrate diversity of thought and progressive working practices. We review all roles and descriptions to ensure accessibility and support flexible working options. If you need additional support during your application process due to a disability or neurodivergent condition, please follow the provided links for assistance.