Content Design Manager

CARE QUALITY COMMISSION; United Kingdom; Hybrid; GBP 39,000 - 46,000; Full time

Job summary

An established industry player is seeking a dynamic Content Design Manager to lead a team in creating accessible and engaging content for health and social care services. This pivotal role involves overseeing content delivery, ensuring user needs are met, and fostering collaboration across teams. The ideal candidate will possess significant experience in content design, a passion for clarity in communication, and a commitment to enhancing user experiences. Join this forward-thinking organization to make a meaningful impact in the community while enjoying a supportive work environment with excellent benefits.

Benefits

27 days' leave per year

Access to training and development

Free Headspace meditation app

Sports and gym discounts

24/7 employee assistance service

NHS pension scheme

High street discounts

Blue Light Card eligibility

Cycle to work scheme

Internal reward scheme

Qualifications

• Significant knowledge in content design and leadership experience.
• Ability to write clearly for diverse audiences and design user-centric content.

Responsibilities

• Manage the design and delivery of content for services.
• Lead a team of content designers and develop a new content strategy.

Skills

Content Design

Team Leadership

User-Centered Design

Digital Engagement

Agile Methodologies

Education

Experience in Content Design

Knowledge of GDS or NHS Standards

Job description

Content Design Manager

Grade B - £39,784 (National Framework) or £45,456 (London Framework – if you are London office-based or home-based and live within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home.

Contracted Hours: Full-time 37 hours per week. We would consider Part-time – minimum 30 hours per week. Job share will be considered. Talk to us about compressed hours.

Contract Type: Permanent opportunity.

Location: Home-based, or Office-based, flexible location. There will be some travel expected, particularly to our London office as that is where much of the team are based.

Closing Date: Monday, 26 May 2025 at 11.59pm.

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work, what comes to mind? For 3,000+ people at the CQC, we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity, and work well as part of a team to join us and share in this sense of achievement. If you would like to help us make a positive impact on health and social care within England, then read on.

About the role...

This role will be pivotal in managing the design and delivery of content for our services.

As the Content Design Manager, you will lead a team responsible for publishing simple, clear, concise and accessible information for all our users.

You will ensure the content for our services is based on user needs and published in the right place and in the most appropriate format.

You will oversee the work of five senior content designers and work on developing a new content strategy and the tools and guidance needed to support it.

As well as being an effective leader and offering support to your team, you will also work with colleagues across the organisation. You will build and maintain effective relationships while championing our content standards.

Essential skills required...

We are looking for someone who has significant knowledge and experience of working in a content design role and preferably also of leading teams or projects.

You will have a clear understanding of how to write clearly for a range of audiences and to design content around the way people use it. You will be passionate about making information clearer, tasks easier and processes more effective.

A clear understanding of content design principles, methodologies and best practices is essential. We’re also looking for significant knowledge of – and experience in – digital and non-digital engagement.

Experience of working to GDS or NHS design standards and in Agile teams is an advantage.

What we offer you...

• 27 days' leave per year, rising to 32.5 days with length of service, plus bank holidays (usually 8 days per year).
• Opportunities and support for in house and external training and development.
• Free, unlimited access to Headspace meditation app.
• Sports and gym discounts.
• Free employee assistance service 24 hours a day.
• NHS pension scheme, with around a 14% employer contribution.
• Discounts to high street stores, supermarkets, restaurants and more.
• Eligibility to apply for a Blue Light Card, which costs £4.99 and is valid for 2 years.
• Fleet home electronics and car leasing salary sacrifice scheme.
• Cycle to work scheme up to the value of £5,000.
• Internal reward scheme where you could win a voucher or two!

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality Network.

Please note, some roles may be subject to a satisfactory DBS check.