Housing Repairs Co-ordinators

Essential Employment; Greater London; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading company is seeking a Housing Repairs Co-ordinator to manage repairs and customer inquiries in Islington. This full-time role involves diagnosing repairs, booking appointments, and ensuring high standards of customer care. Ideal candidates will have knowledge of social housing issues and strong communication skills. Apply via email or the company website.

Qualifications

• Knowledge of current issues related to social housing and repairs.

Responsibilities

• Diagnose repairs accurately and raise orders on IT systems.
• Work in a contact centre answering high volume calls.
• Handle customer complaints according to the complaints procedure.

Skills

Customer Care

Communication

Problem Solving

Job description

Housing Repairs Co-ordinator needed in Islington, £17.38ph PAYE - Reference: RQ1504868

We are seeking a Housing Repairs Co-ordinator with knowledge of current issues related to social housing and repairs.

Key Responsibilities:

1. Diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments.
2. Work in a contact centre answering high volume calls to meet targets.
3. Handle phone enquiries professionally, politely, and efficiently, ensuring high standards of customer care, including appropriate greetings and adapting communication methods to customer needs.
4. Communicate effectively with other departments, agencies, and contractors.
5. Process service requests accurately, provide advice and information to customers, and ensure compliance with policies, procedures, and legal requirements such as the Data Protection Act and the Freedom of Information Act.
6. Proactively work with team members to improve customer service delivery, including conducting outbound calls as needed.
7. Handle customer complaints according to the complaints procedure and escalate issues to Team Leaders when necessary.

This is a full-time, temporary role.

If interested, please apply via our website with your CV or email it to [e-mail], quoting the reference number.

Essential Employment acts as an Employment Business for this vacancy. We are an Equal Opportunities Employer.

All roles may require pre-employment checks, including references, so please be prepared.

Due to high application volumes, we may not respond to all unsuccessful candidates, but we will contact you by phone if your CV progresses to the next stage.

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