Import / Export Coordinator

ZipRecruiter; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Sunderland is seeking an Import / Export Coordinator for a permanent, full-time role. The successful candidate will manage carrier collections, investigate delivery issues, and ensure compliance with shipping regulations. Strong communication and organizational skills are essential, along with experience in logistics. This role offers a varied and interesting work environment with excellent company culture and benefits.

Benefits

Company pension

Gym membership

Health & wellbeing programme

On-site parking

Sick pay

Bereavement leave

Company events

Qualifications

• Experience in shipping or logistics role.
• Professional telephone manner with excellent verbal communication.

Responsibilities

• Coordinate carrier collections for all transport modes.
• Investigate late, delayed, lost, and damaged deliveries.
• Prepare shipping documentation and stay updated with requirements.

Skills

Communication

Teamwork

Organization

Education

GCSEs grade A-C / 9-4 in Maths and English

Tools

Microsoft Office

Job description

Job Description

Rewards and Benefits:

• Permanent role
• Monday to Friday working hours
• Bereavement leave
• Company events
• Company pension
• Free flu jabs
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Varied and interesting role
• Excellent company culture

MTrec’s Client Opportunity: Our client is an established and successful business based in Sunderland. They are looking for an Import / Export Coordinator to join their team on a full-time, permanent basis. If you meet the person specification for the role, please apply below.

The role you will be doing:

• Coordinate carrier collections for all modes of transport, including Road, Sea, and Air, ensuring timely and efficient dispatch.
• Investigate late, delayed, lost, and damaged deliveries, working closely with customer service to provide resolutions that satisfy customers.
• Facilitate claims with couriers and freight forwarders.
• Ensure proof of export is obtained, properly documented, and filed in compliance with shipping regulations.
• Provide accurate and timely freight quotations.
• Prepare shipping documentation and stay updated with country-specific requirements.
• Handle inbound telephone queries from couriers and customers professionally and efficiently.
• Provide clearance instructions for imports and coordinate with warehouses to schedule deliveries.
• Maintain and update the Shipping database, ensuring all records are accurate and current.

About You:

• Experience working within a shipping or logistics role.
• Proficient in Microsoft Office applications.
• Professional telephone manner with excellent verbal communication skills.
• Strong team player with the ability to meet targets and prioritize tasks effectively.
• Exceptional communication and interpersonal skills to foster strong working relationships.
• Ability to organize workloads effectively to meet department KPIs.
• Proactive and enthusiastic, with a willingness to learn and develop.
• GCSEs grade A-C / 9-4 in Maths and English.