Store Colleague

TN United Kingdom; Bury St Edmunds; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Sales Assistant and play a vital role in delivering an exceptional shopping experience. This position offers the opportunity to engage with customers, drive sales, and maintain high merchandising standards. With a focus on personal and professional development, you'll benefit from various training courses and exclusive discounts. If you're motivated by progression and thrive in a fast-paced retail environment, this role is perfect for you!

Benefits

25% Company Discount

Exclusive Deals and Discounts

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Opportunities for Volunteer Activities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to view challenges as opportunities for growth.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and assist in store operations.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Communication Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for those motivated by progression and interested in developing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities to develop personal and professional skills.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
• Participation in volunteer activities and contributions to the JD Foundation.
• Employer engagement forums to influence positive change.