Customer After-Sales Advisor

M-Sport UK; Cockermouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in motorsport is seeking a proactive Customer After-Sales Advisor to join their dynamic Sales Team. This role involves engaging with clients, coordinating services, and providing exceptional support in a fast-paced environment. The ideal candidate will possess excellent communication skills, attention to detail, and a technical understanding of automotive parts. With a commitment to delivering championship-winning performances, this company offers a unique opportunity to thrive in a passionate and collaborative atmosphere. Join a team that values dedication and enthusiasm in the heart of the English Lake District.

Benefits

Life Assurance

Flexible Working Day

Company Contributed Pension Scheme

Discounted Gym Membership

Discount Reward Scheme

Cycle to Work Scheme

Company Healthcare Plan

Long Service Awards

Employee Assistance Programme

Qualifications

• Experience in after-sales environments is preferred.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Coordinate with global teams for timely parts and services.
• Promote and upsell products and services to clients.

Skills

Customer Service

Multitasking

Communication Skills

Attention to Detail

Problem-Solving

Technical Understanding of Automotive Parts

Tools

MS Office

Stock Control Systems

Job description

ABOUT THE ROLE

Are you passionate about motorsport and thrive in a fast-paced environment? We’re expanding our dynamic Sales Team and seeking a proactiveCustomer After-Sales Advisorto deliver exceptional support across our global motorsport programmes. This is a key role within our business, offering a unique opportunity to engage with valued clients and ensure their needs are met with professionalism and care.

The role and responsibilities include:

• Coordinate with global teams to deliver timely parts and services.

• Actively listen to customer concerns and provide appropriate solutions.

• Create and manage time schedules based on customer requirements.

• Promote and upsell relevant products and services.

• Organise component rebuilds in collaboration with internal departments.

• Keep customer informed on the status of orders and rebuilds.

• Liaise with the Accounts department to ensure smooth payment processing and documentation.

WHO WE’RE LOOKING FOR

We’re looking for a self-motivated team player with a positive and enthusiastic attitude. The ideal candidate will be:

• Highly organised with excellent attention to detail.

• Skilled in multitasking and prioritising workloads under pressure.

• A confident communicator with superb telephone etiquette and negotiation skills.

• Technically minded with a basic understanding of automotive parts and commercial documentation.

• Computer literate with strong MS Office skills and experience using stock control systems.

• A collaborative problem-solver who builds trust-based relationships with both customers and colleagues.

Preferred Experience:

• Previous experience in the automotive or motorsport industry, especially in a dealership or after-sales environment.

WHY US

Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.

The drive to deliver championship-winning performances is what excites and strengthens our workforce; and our dedicated business support team are at the core of everything we do – working closely to support our projects with outstanding results on the world stage.

We love what we do, and passion drives our success.

WHAT WE OFFER

Situated on the edge of the English Lake District National Park, M-Sport UK is unique in offering the fast-paced, high-octane, adrenaline-fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.

We also offer a range of employee benefits including: life assurance, a flexible working day, company contributed pension scheme, discounted gym membership, discount reward scheme, cycle to work scheme, company healthcare plan, long service awards, and an employee assistance programme. As well as a dedicated Work Culture Team with regular meetings, competitions and activities.

Closing Date: Friday 6th June

Job Reference: SSAL250507