Telephone Support Volunteer- Coventry

Alzheimer's Society; Coventry; Remote; GBP 20,000 - 30,000; Full time

Job summary

An established charity is seeking compassionate Telephone Support Volunteers to connect individuals affected by dementia with vital local services. This role allows you to utilize your interpersonal skills to provide tailored support over the phone, ensuring that those in need receive the assistance they require. As a key point of contact, you'll make a meaningful difference in the lives of individuals and their families during challenging times. Join a dedicated team committed to improving the lives of those affected by dementia and help foster a community of support and understanding.

Benefits

Flexible working hours

Supportive team environment

Training and development opportunities

Qualifications

• Good verbal communication and listening skills, particularly on the telephone.
• Ability to demonstrate empathy with others.

Responsibilities

• Provide vital support and services information to people affected by dementia.
• Connect people living with dementia to local support services.

Skills

Verbal Communication

Listening Skills

Empathy

Flexibility

Teamwork

Education

None required

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

Our Dementia Support service and Community Dementia Advisers in Coventry are looking for Telephone Support Volunteers to offer people living with dementia and their carers Keeping in Touch calls. This is a telephone based role and can be completed from home, but it is beneficial for you to be based within Coventry, as you will be signposting people to other local services and groups in the community. To better serve our diverse community, we welcome applicants who can speak one or more community languages in addition to English, including (but not limited to) Urdu, Farsi, Polish, Punjabi and Gujarati.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact[email protected]

Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.

You'll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Support Team by emailing [email protected] or call on 0300 222 5706

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.