Customer Service Advisor -Permanent - Cambridge

TieTalent; Cambridge; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor in Cambridge. This full-time, permanent role offers a unique opportunity to enhance your career in local government. You will provide essential support to residents, handling queries from lost property to housing issues in a fast-paced environment. With a focus on empathy and resilience, you will build strong relationships with customers while ensuring a seamless service experience. Join a supportive team that values training, flexibility, and employee well-being, making a meaningful impact in the community.

Benefits

Training Opportunities

Pension Scheme

Flexible Working

Generous Leave

Discounts

Qualifications

• Adaptable and detail-oriented with strong customer focus.
• Ability to remain calm under pressure and demonstrate initiative.

Responsibilities

• Assist customers with diverse queries through various channels.
• Build relationships and take ownership of customer issues.
• Collaborate with other services for a seamless customer journey.

Skills

Customer Service

Communication Skills

Resilience

Empathy

Computer Literacy

Job description

Customer Service Advisor - Permanent - Cambridge

Join our team as a Customer Service Advisor in Cambridge! This is a permanent, full-time role offering a unique opportunity to develop your career in local government.

About the Role

As a Customer Service Advisor, you will assist residents with a variety of queries, ranging from lost property to housing issues, in a fast-paced environment. The role involves face-to-face, telephone, email, and web chat support, with some in-person training at our Cambridge offices. The position requires resilience, empathy, and excellent communication skills, especially when dealing with customers facing difficult circumstances.

Responsibilities

1. Provide help and advice to customers with diverse queries.
2. Build relationships and take ownership of customer issues.
3. Work collaboratively with other council services to ensure a seamless customer journey.

Candidate Profile

You should be adaptable, computer literate, detail-oriented, resilient, and able to remain calm under pressure. Demonstrating initiative and a customer-focused attitude is essential.

Benefits

We offer a range of benefits including training opportunities, pension scheme, flexible working, generous leave, discounts, and more. Salary ranges from £28,624 to £31,067 per annum.

Application Process

To apply, please complete the online application form below. For internal candidates, log in via Employee Self-Serve (ESS). The closing date for applications is 05 May 2025. For an informal chat, contact Debbie Grace at 01223 458671.