Deputy Hospitality Manager

TN United Kingdom; Hertford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in contract catering is seeking a Deputy Hospitality Manager to support the General Manager in overseeing events and restaurant operations. The role involves supervising staff, ensuring quality control, and fostering customer relationships. Ideal candidates will have extensive experience in hospitality events and strong leadership skills.

Qualifications

• Experience in large-scale hospitality events, banquets, and sit-down dinners.
• Experience in F&B operations.
• Leadership by example.

Responsibilities

• Recruit, train, and supervise the catering team.
• Monitor food quality and service standards.
• Oversee event flow and operations.

Skills

Excellent product knowledge

Positive attitude

Problem-solving skills

Professional demeanor

Excellent communication skills

Proactive

Good time management

Supportive team player

Strong presentation skills

Exceptional customer care skills

Job description

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Job Title: Deputy Hospitality Manager

The Deputy Hospitality Manager will support the GM in overseeing events and the restaurant by creating and maintaining standards, driving sales, and building relationships with clients.

Responsibilities:

1. Supervision and Training: Recruit, train, and supervise the catering team, including servers, chefs, and support staff. Set clear expectations and provide ongoing feedback to maintain high performance.
2. Quality Control: Monitor food quality, presentation, and service standards to meet or exceed customer expectations. Address and resolve issues promptly to ensure satisfaction.
3. Logistics Management: Oversee event flow and operations at the onsite café, bar, and restaurant, including food service, beverage distribution, and guest interactions. Manage inventory and supply orders in coordination with the back of house and onsite manager.
4. Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle inquiries, requests, and dietary requirements professionally. Solicit feedback to improve catering services.

Qualifications:

• Experience in large-scale hospitality events, banquets, and sit-down dinners
• Excellent product knowledge (food and beverage)
• Experience in F&B operations
• Positive attitude and problem-solving skills
• Professional demeanor and leadership by example
• Excellent communication skills
• Proactive and initiative-taking
• Good time management
• Supportive team player
• Strong presentation skills
• Exceptional customer care skills

Additional Information:

Holroyd Howe is one of the UK’s leading contract caterers, providing innovative food services to independent schools and colleges. We invest in training and development to equip our teams for success. Our services are tailored to meet the unique needs of children of all ages.

We pride ourselves on:

• Sustainability: Ethical sourcing and environmentally conscious food preparation
• Nutrition: Emphasis on healthy, freshly prepared meals packed with nutritious ingredients
• Food Innovation: Offering training, tasting tables, theme days, chef demonstrations, and supplier showcases to create engaging dining experiences

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding children and require an Enhanced DBS check, including a Barred List Check, for all successful applicants. References will be required prior to appointment.