Operations Principal Coordinator

VirtualVocations; Hampton (VA); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading remote company is seeking a Customer Advocacy Team - Operations Principal Coordinator to handle complex customer escalations and support agents. Candidates should have customer service experience, particularly in finance, and proficiency with Google Suite or Microsoft Office. This work-from-home position allows you to join a dedicated team aiming to improve customer experiences.

Qualifications

• High School Diploma, GED, or equivalent required.
• At least 3 years of Customer Service or Call Center experience.
• Experience in the Financial Industry and with Google Suite or Microsoft Office is a plus.

Responsibilities

• Research and resolve complex customer escalations.
• Serve as Subject Matter Expert for front-line agents.
• Assist with reporting strategies and execute projects.

Skills

Customer Service

Problem Solving

Communication

Team Leadership

Education

High School Diploma, GED, or equivalent

Tools

Google Suite

Microsoft Office

Job description

A company is seeking a Customer Advocacy Team - Operations Principal Coordinator (Work from Home).

Key Responsibilities:

• Research and resolve complex customer escalations
• Serve as a Subject Matter Expert to guide front-line agents
• Assist with daily reporting strategies and execute assigned projects

Required Qualifications:

• High School Diploma, GED, or equivalent
• At least 3 years of Customer Service or Call Center experience
• At least 2 years of experience in the Financial Industry
• At least 1 year of experience with Google Suite or Microsoft Office

This is a work-from-home position. Location mentioned as Hampton, Virginia, United States, may be for reference or related to the company's location.