Community Housing Assistant Commercial & Lettings

pioneer group; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading community-led organization in Birmingham is seeking a full-time Community Housing Assistant for a 12-month fixed-term contract. The role involves supporting the Commercial and Lettings team, providing administrative assistance, and being the first point of contact for customer inquiries. Ideal candidates should have experience in a similar environment, strong communication skills, and proficiency in Microsoft Office. The position offers a comprehensive benefits package, including generous annual leave, pension schemes, and flexible working arrangements.

Benefits

29 days of annual leave plus Bank Holidays

Pension schemes

Bupa Health Cash Plan

Flexible working arrangements

Family-friendly policies

Learning and development opportunities

Internal coaching and mentoring programs

Staff social events

Qualifications

• Experience in a similar environment or basic understanding of housing.
• Ability to work on own initiative and handle challenging situations.

Responsibilities

• Providing administrative support to the team.
• Being the first point of contact for customer enquiries.
• Supporting the wider directorate when required.

Skills

Communication

Initiative

Prioritization

Education

Basic education including English and Maths

Tools

Microsoft Office

Job description

Community Housing Assistant – Commercial & Lettings

Birmingham

£24,242 - £26,364 per annum depending on skills

Full Time, Fixed Term Contract - 12 months

Closing Date: 30th May 2025

The Pioneer Group is a community-led organization where the customer and community are at the heart of everything we do.

We have an exciting opportunity for a full-time Community Housing Assistant to join us on a 12-month FTC to support the Commercial and Lettings team in providing a friendly and efficient allocations service.

Key responsibilities include:

1. Providing administrative support to the team
2. Being the first point of contact for customer enquiries
3. Supporting the wider directorate when required

The successful candidate will ideally have:

• Experience in a similar environment or a basic understanding of housing
• Ability to work on own initiative
• Experience working in challenging situations with multiple priorities
• A good basic education including English and Maths qualifications, with confidence to communicate difficult decisions
• Proficiency in Microsoft Office products such as Excel, Word, Outlook, and Teams

We offer a fantastic benefits package, including:

• 29 days of annual leave (full time) plus Bank Holidays
• Pension schemes
• Access to a Bupa Health Cash Plan with discounts on gym membership, sports equipment, days out, NHS prescriptions, eye tests, dental care, and physiotherapy
• Flexible working arrangements promoting work-life balance
• Family-friendly policies with enhanced benefits
• Learning and development opportunities
• Internal coaching and mentoring programs
• Staff social events

We also provide mentoring, coaching, wellbeing champions, a new starter Buddy during probation, and opportunities to shadow other departments.

The Pioneer Group is an equal opportunities employer. We aim to attract, develop, and retain talented individuals from diverse backgrounds and cultures. We value individuality and foster a culture where everyone can thrive and be themselves. We are committed to treating all applicants and employees equally, regardless of gender, age, ethnicity, nationality, marital status, sexual orientation, or religious beliefs.