Community Housing Assistant – Commercial & Lettings

TN United Kingdom; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading community-led organization in Birmingham seeks a Community Housing Assistant for a 12-month fixed-term contract. The role involves providing administrative support, managing customer inquiries, and assisting the Commercial and Lettings team. Ideal candidates will have relevant experience and strong communication skills. The organization values diversity and offers various benefits to promote work-life balance.

Benefits

29 days annual leave plus Bank Holidays

Bupa Health Cash Plan

Flexible working principles

Family-friendly policies

Learning and Development opportunities

Internal coaching and mentoring

Staff social events

Wellbeing programs

Qualifications

• Experience in a similar environment or basic understanding of housing.
• Ability to handle difficult situations with multiple priorities.

Responsibilities

• Provide administrative support to the team.
• Be the first point of contact for customer enquiries.
• Support the wider directorate when required.

Skills

Communication

Initiative

Problem Solving

Education

English and Maths qualifications

Tools

Microsoft Office

Job description

Community Housing Assistant – Commercial & Lettings, Birmingham

Client: The Pioneer Group

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 019c6d7cf86d

Job Views: 2

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Full Time, Fixed Term Contract - 12 months

Closing Date: Friday 30th May 2025

The Pioneer Group is a community-led organisation committed to putting customers and community at the heart of everything we do.

We have an exciting opportunity for a full-time Community Housing Assistant to join us on a 12-month fixed-term contract to support the Commercial and Lettings team by providing a friendly and efficient allocations service.

Key Responsibilities:

• Provide administrative and other support to the team
• Be the first point of contact for customer enquiries
• Support the wider directorate when required

Candidate Requirements:

• Experience in a similar environment or a basic understanding of housing
• Ability to work on own initiative
• Experience handling difficult situations with multiple priorities
• Good education including English and Maths qualifications, with confidence in communicating potentially difficult decisions
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

Benefits:

• 29 days annual leave plus Bank Holidays
• Access to a Bupa Health Cash Plan with discounts on gym memberships, sports equipment, days out, NHS prescriptions, eye tests, dental care, and physiotherapy
• Flexible working principles promoting work-life balance
• Family-friendly policies with enhanced benefits
• Learning and Development opportunities
• Internal coaching and mentoring
• Staff social events
• Mentoring, coaching, wellbeing programs, new starter Buddy, and departmental shadowing opportunities

The Pioneer Group is an equal opportunities employer that values diversity and promotes an inclusive environment where everyone can thrive and be themselves. We are committed to treating all applicants and employees equally regardless of gender, age, ethnicity, nationality, marital status, sexual orientation, or religious beliefs.

For an informal discussion, please contact Aston Russell – Homeownership & Commercial Property Officer at 0121 748 8100.