Customer Support Engineer I

PARKER HANNIFIN CORP; Coventry; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Support Engineer to join their dynamic team at a state-of-the-art facility. This role involves providing in-service support for gas turbine fuel systems, engaging with customers to monitor system performance and troubleshoot issues. The ideal candidate will possess a strong engineering background, excellent communication skills, and a proactive approach to problem-solving. With a competitive rewards framework, this opportunity offers a balanced career path and the chance to contribute to innovative projects in the aerospace sector.

Benefits

Pension Scheme with Company Contribution

Income Protection Scheme

Life Assurance

Share Buying Scheme

Work from Home 1 Day a Week

25 Days Holiday Plus Bank Holidays

Employee Assistance Program

Funded Membership of Professional Body

Focused Career Development

On-site Restaurant and Subsidised Food

Qualifications

• Bachelor's degree or equivalent experience required.
• Extensive experience in engineering and maintenance practices.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide technical support to maintenance and service operations.
• Perform failure analysis to anticipate fleet-wide issues.
• Prepare and deliver product support performance metrics.

Skills

Stakeholder Management

Mechanical Maintenance Practices

Technical Publications Knowledge

Aerospace Regulatory Knowledge

Problem Solving

Communication Skills

Multitasking

Education

Bachelor's Degree

Job description

Responsibilities

Ansty Park is a state-of-the-art facility, and this is an opportunity that would suit an individual that is looking to work in a rewarding, fast-paced and team focused organisation.

Role Summary

As a Customer Support Engineer you will provide products in-service support for the various Gas Turbine Fuel Systems Division (GTFSD) sites, but primarily Ansty Park. You'll work closely with customers to monitor system performance and look for product trends that may affect system reliability, as well as frequently interfacing with internal and external customers to present system project status. In this role you'll solve problems of fundamental scope and complexity within GTFSD, by applying product and field-specific engineering skills and general aerospace and related knowledge.

Crucial elements of the role include supporting root cause analysis (RCA) and unit investigations, contributing to Original Equipment Manufacturer (OEM) Customer rating improvements, leading product training for Customers and Parker Meggitt employees as needed and supporting contract review (Product Support Agreement) in the frame of new bids. Additionally, you will coordinate Technical Publications workload, prioritise, review and support the (OEM) sites with design changes, from an aftermarket perspective.

Your day-to-day / What we are expecting from you / Your responsibilities

• Provides Technical Support to Maintenance Repairs and Order (MRO) shops, Tech Pubs team and Service and Support operations (SSO) extended team
• Perform on regular basis the failure analysis of products in-service in order to anticipate any potential fleet-wide issues
• Prepare and deliver Product Support and repairs performance metrics required by Customers
• Manage EIS of new products and thus ensure aftermarket readiness of the different SSO entities
• Pro-active market presence through field visits in the frame of sales support, conferences, EIS preparation meetings or when specific troubleshooting is required
• Assistance with contracts preparation and negotiations
• Warranty Adjudication support

Who we are looking for

• Bachelor's degree or equivalent relevant experience
• Extensive experience in defining, designing, developing, maintaining and managing
• Up to date knowledge and practical understanding of current mechanical maintenance and engineering practices
• Excellent stakeholder management and communications skills at all levels
• A relationship builder with outstanding communication skills and the ability to listen and learn
• Proven ability to work cross-functionally at all skill levels, and at a global level
• Ability to multitask, work independently, and prioritise duties with minimal supervision, in order to meet prioritised deadlines
• Strong team player
• Ability to have a positive mind set and proactively manage projects and drive the team to achieving team and corporate goals
• Aerospace Part 21 & Part 145 regulatory knowledge
• Technical Publications and Instructions for Continued Airworthiness knowledge

What we offer

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth, and well-being in mind to help our employees balance a successful career. Our competitive package will include:

• Competitive salary
• Pension scheme with up to 10% matching company contribution
• Income protection scheme
• Life Assurance x3 basic salary
• Share buying scheme
• Work from home 1 day a week
• 25 days holiday plus bank holidays
• Employee Assistance Program for Health & Wellbeing
• Funded membership of a professional body
• Focused career development planning with opportunities to progress
• Free on-site car parking
• Employee Referral Scheme
• An on-site restaurant and Starbucks offering subsidised food
• Employee Perks - offering our employees discounts on a huge variety of goods and services

EMEA Business Descr

Parker Hannifin EMEA Sàrl ("PHEMEA"), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities. The Aerospace Group EMEA is a strategic business Group within PHEMEA. Hydraulic Systems Division EMEA (HSDE) is a key service provider to PHEMEA.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.