Credit and Risk Manager

Severn Trent Water; England; On-site; GBP 54,000 - 70,000; Full time

Job summary

Join a leading water company as a Credit & Risk Manager in Shrewsbury, where you'll manage credit strategies and mitigate risks. This role is vital for ensuring financial performance and customer satisfaction. You'll lead a motivated team, ensuring compliance with regulatory commitments while contributing to community well-being.

Benefits

28 days holiday + bank holidays

Annual bonus up to £2,250

Leading pension scheme with employer contribution up to 15%

Sharesave scheme

Private medical, life assurance, income protection

Electric vehicle scheme

Family policies and volunteering days

Qualifications

• In-depth knowledge of utility market and credit risk frameworks.
• Ability to manage staff and foster team culture.

Responsibilities

• Manage credit strategy and mitigate risks in the water sector.
• Ensure adherence to financial planning and forecasting best practices.
• Monitor performance against Key Performance Indicators.

Skills

Credit Risk Management

Data Analysis

Strategic Direction

Team Management

Job description

Business Unit : Customer Solutions

Division : CS CC Customer Performance

Pay Grade Level : Level 2 - Team Manager

Post end date : 28-May-25

Salary Range : £54,000 - £70,000

Role Type : Full Time Contract

Secondment length : NA

Recruiter : Daniel McCormack

Manager Name : Jon Willicombe

We're Severn Trent and we think water... and people are wonderful!

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver to those 8 million customers, and we think you'd love it.

EVERYTHING YOU NEED TO KNOW

We are looking for a Credit & Risk Manager to join our Commercial performance function, reporting into the Debt, Data and Strategy Lead, with responsibility for managing the credit strategy of Severn Trent in Shrewsbury. The role will focus on identifying, analysing, and mitigating credit risks associated within the water sector and requires in-depth knowledge of the utility market, credit risk frameworks, and the regulatory environment.

The Credit & Risk Manager will also be responsible for the technical delivery of our strategy plan, including robust forecasting and adherence to the plan, ensuring that financial, planning, and forecasting best practices are followed to meet our commitments.

This role is a critical part of the management team and will be relied upon to present material risks to senior stakeholders to ensure appropriate management and escalation of responses.

We seek someone who can act on strategic direction, manage staff, and foster a motivated team culture, understanding the dynamics that influence value, cost, and customer satisfaction.

WHAT YOU'LL BRING TO THE ROLE

You will be expected to deliver and monitor the effectiveness of credit strategies to ensure performance in water collection charges, cash collection, and unbilled properties brought into charge. This includes delivering our social tariff strategy effectively and collaborating with operations to ensure delivery. You should maintain knowledge of regulatory, financial control responsibilities, legislation, and market innovations to maximize debt collection.

Delivery against all Key Performance Indicators is crucial, especially focusing on customer experience and operational efficiency within budget.

Key accountabilities include:

• Monitor and control regulatory commitments to protect brand, reputation, and license to trade, including managing risk registers and protecting customer data, especially when dealing with external suppliers.

• Work with business owners to ensure strategies support effective resource utilization and engagement through clear vision and expectations.

• Manage key metrics to provide transparent views of debt performance, with analysis to identify focus areas and improvements.

We value the right character, positivity, and a caring attitude as much as skills and experience. We celebrate diversity and encourage individuals who want to make a difference and be part of something bigger.

WHAT'S IN IT FOR YOU

Working here is more than a job; it’s a career. We offer competitive salaries, benefits, and award-winning training to help you reach your potential while contributing to environmental and community well-being.

• Salary: £54,000 - £70,000
• 28 days holiday + bank holidays (option to buy/sell up to 5 days)
• Annual bonus up to £2,250
• Leading pension scheme with employer contribution up to 15%
• Sharesave scheme
• Training and development via our 'Academy'
• Private medical, life assurance, income protection, and personal accident cover
• Electric vehicle scheme and retail offers
• Family policies and volunteering days

WHAT'S NEXT

We look forward to hearing from you. For more, search #LifeAtSevernTrent on social media. We will notify you of application outcomes after the closing date.