Managed Print Operations Support Analyst - #192848

Western Carolina University; Greater London; On-site; GBP 59,000 - 62,000; Full time

Job summary

Western Carolina University is seeking a Managed Print Operations Support Analyst to oversee print services and provide technical support. The ideal candidate will have strong customer service skills and a background in Information Technology. This permanent full-time position offers a competitive salary and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Tuition waivers for up to three courses per academic year

Free group exercise classes

Paid parental leave after 12 months of service

Qualifications

• Strong customer service skills required.
• Experience in IT service management and printing support.
• Graduation in Information Technology or related field.

Responsibilities

• Manage print services including billing and asset management.
• Provide troubleshooting support for faculty, staff, and students.
• Handle programmatic and operational responsibilities.

Skills

Empathy

Positivity

Patience

Clarity in communication

Willingness to learn

Education

Graduation from a two year technical college in Information Technology

Graduation from a four year college in Information Technology

Tools

IT service management ticket tracking software

Printing software and device support

Remote support software

Virtual desktop systems

Project Management tools

Microsoft Office 365

Windows Operating Systems

macOS Operating Systems

Android and iOS Operating Systems

Job description

Managed Print Operations Support Analyst - #192848

Please see Special Instructions for more details.

Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information).

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran's Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Posting Details

Posting Information

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:
* 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
* 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
* 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

The primary location of this position is the main Cullowhee, NC campus.

This role encompasses both programmatic and operational responsibilities for Managed Print services, including billing reporting, billing services, paper ordering, fleet management, and asset management. Additionally, the position involves hands-on troubleshooting and support for university faculty, staff, and students.

Must be eligible to work in the United States without sponsorship.

Posting Number	SHRA1567P
Quick Link for Internal Postings	https://jobs.wcu.edu/postings/30994
Classification Title	Tech Support Analyst
Competency Level	Journey
Working Title	Managed Print Operations Support Analyst - #192848
Department	IT Client Support Services
About WCU
Position Summary
Knowledge, Skills, & Abilities Required for this Position	The ideal candidate should have strong customer service skills, which include but are not limited to the following: Empathy Positivity Patience Clarity in communication (verbal, written, relational) Willingness to learn The ideal candidate should have a strong working knowledge/experience in the following: Utilizing IT service management ticket tracking software Printing software and device support, including: billing, ordering, fleet management, asset management, vendor support Remote support software Virtual desktop systems Project Management tools Microsoft Office 365 Windows Operating Systems macOS Operating Systems Android and iOS Operating Systems
Minimum Qualifications	Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.
Anticipated Hiring Range	$59,000 - $62,000
Position Type	Permanent Full-Time
Number of Hours per Week	40
Number of Months per Year	12
Salary Band Range	$35,406 - $95,992
Salary Grade	72

Posting Text

Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information).

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran's Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call [phone] or email at [e-mail].

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Open Date	05/21/2025
Close Date	05/27/2025
Open Until Filled	No
Special Instructions to Applicants
Background/E-Verify
Credential Verification
EOE
University Safety

Applicant Documents

Required Documents

1. Cover Letter/Letter of Application


2. Resume


3. List of references

Optional Documents

1. DD-214


2. NGB 23A (RPAS)


3. DD256 or NGB22

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. *
   Do you require sponsorship?
   
   
   
   • Yes
   
   
   • No
   
   
   
   


2. *
   How did you hear about this employment opportunity?
   
   
   
   • HigherEdJobs.com
   
   
   • Inside Higher Ed
   
   
   • HERC - Higher Education Recruitment Consortium
   
   
   • Website - Jobs.wcu.edu
   
   
   • Indeed.com
   
   
   • Personal Referral
   
   
   • Agency Referral
   
   
   • Other