Systems Analyst

ZipRecruiter; England; Hybrid; GBP 40,000 - 53,000; Full time

Job summary

A leading charitable organization is seeking a Systems Analyst for a 12-month family leave cover. The role involves managing information systems, ensuring they meet organizational needs, and collaborating with stakeholders to enhance usability. The ideal candidate will have experience with Salesforce and Dot Digital, and will play a crucial role in system testing and user support. Join a team dedicated to building a healthier UK and promoting inclusivity in the workplace.

Qualifications

• Experience managing and administering CRM and email marketing systems.
• Ability to gather feedback to improve system usability.
• Experience in developing testing scripts and supporting UAT.

Responsibilities

• Act as a bridge between business stakeholders and the Information Systems Team.
• Manage and administer Information Systems, including Salesforce and Qualtrics.
• Support system implementation and deployment.

Skills

User Support

System Administration

Testing Scripts

Stakeholder Collaboration

Tools

Salesforce

Qualtrics

Dot Digital

Job description

Job Description

Systems Analyst

Salary: Up to £52,075 pro rata plus excellent benefits.

Contract: Family Leave Cover – 12 Month Fixed term.

Hours Per week: 37.5 hours per week In line with our hybrid working model, you will be required to work in - Person a minimum of two days per week.

Our Foundation

We are an independent charitable organisation working to build a healthier UK.

Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity, and helps build a stronger society.

Yet good health remains out of reach for too many people in the UK and services are struggling to provide access to timely, high-quality care.

It doesn't have to be like this. Our mission is to help build a healthier UK by:

1. Improving people's health and reducing inequalities
2. Supporting radical innovation and improvement in health and care services
3. Providing evidence and analysis to improve health and care policy.

We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change. Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.

About the role

Due to family leave cover required. A great opportunity has become available to join this agile and transformative team, as a Systems Analyst for the next 12 months. This is a crucial role and ensures our information systems meet the organisation’s needs effectively and efficiently. Acting as the bridge between business stakeholders and the Information Systems Team, you will help translate business requirements into robust system solutions. Your work will support the design, evaluation, and continuous improvement of systems to ensure they deliver real value to the organisation. The Systems Analyst will be responsible for testing configuration, creating testing environments, and scripts to allow testers a structured approach to development evaluations.

As a Systems Analyst you will manage and administer our Information Systems, including Salesforce, Qualtrics, and Dot Digital. They will provide user support and training, maintain system documentation, and manage incident tickets. The role involves gathering feedback to improve system usability, simplifying user interfaces, and developing testing scripts and templates. The Systems Analyst will also collaborate with stakeholders to execute User Acceptance Testing (UAT) and support system implementation and deployment.

How to apply

Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values and invite you to find out more. You can find the job description for this role Here. If you would like to apply, please submit your CV, and answer the following application questions using no more than 900 words:

1. Describe a specific instance where you managed and administered a CRM system and/or an email marketing system, (We use Salesforce and Dot Digital so experience in these systems is but training can be offered).
2. How did you handle user support, maintain system documentation, and manage incident tickets in that instance?
3. Provide a detailed example of a project where you developed testing scripts and templates, created testing environments, and supported structured development evaluations. How did you collaborate with stakeholders to execute User Acceptance Testing (UAT) for that project?
4. What would be your approach to covering this role, what attributes and advantages could you bring to the Information Systems team?

Our commitment to and

We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible, and supported environment, to ensure that we can make the best appointment for each job on merit. We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.

We have identified three diverse groups, In particular, we want to achieve a better balance across our organisation between men and women, increase representation of people from black and minority backgrounds and recruit more people with disabilities. As part of this commitment, we particularly welcome applications from these groups. Apply to join our team and let's work towards building a diverse and inclusive workplace together.

If you require any support through this process, please contact [e-mail] Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Closing date: 29 May 2025, 23:59.

Interview date: June , 2025.