Service Delivery Associate

TN United Kingdom; Staines-upon-Thames; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the healthcare IT sector seeks a Service Delivery Associate in Staines-upon-Thames. The role involves delivering support and training to clients, ensuring a smooth onboarding process, and maintaining user guides. Ideal candidates will have strong customer service experience and excellent communication skills.

Qualifications

• 3+ years Customer Service Experience.
• Knowledge of Private Healthcare industry advantageous.
• Strong written and verbal communication skills essential.

Responsibilities

• Deliver high-quality support and training to clients.
• Develop and maintain comprehensive user guides.
• Ensure a positive onboarding experience for new clients.

Skills

Customer Service

Communication

Organization

Attention to Detail

Problem Solving

Education

5 GCSEs including English and Maths

Tools

Word

Excel

PowerPoint

Outlook

Job description

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Service Delivery Associate, Staines-upon-Thames

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Client:

KINGSGATE RECRUITMENT

Location:

Staines-upon-Thames, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

839fd6e82246

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Overview

Our client provides an extensive range of specialised IT solutions and systems for the private healthcare market including practice management systems, online billing, secure messaging and clinical coding tools. They are now seeking a Service Delivery Associate to join their fast growing team. This is a hybrid with 3 days in the office and 2 at home once probation period has been completed

The Role

• Deliver high-quality support and training to clients.
• Deliver training on pre-defined training content and supporting clients through completing online registration forms.
• Work with Service Delivery team to deliver client and internal training on products and services.
• Develop and maintain comprehensive user guides for both current and upcoming systems.
• Develop and maintain training modules if deemed relevant.
• Internal and client training on both current and upcoming systems.
• Ensure a positive on-boarding experience for new clients registering for systems.
• Configure and customise systems for clients with attention to detail.
• Plan and facilitate internal and external meetings.
• Ensure robust processes and procedures are maintained.
• Work with appropriate functions and colleagues to meet client needs.
• Identifying opportunities for product enhancements and developments.
• Act as an ambassador for the company.
• Any other duties required by the business.

The Person

Qualifications

• Minimum education 5 GCSE’s (including English and Math’s) or equivalent vocational qualification. Experience
• Knowledge of the Private Healthcare industry advantageous but not essential.
• Experience in updating and creating onboarding material.
• Technical understanding of Healthcode systems is advantageous.
• 3+ years Customer Service Experience
• Professional and Personal Skills
• Strong written and verbal communication skills essential
• Cross functional ability to communicate at all levels
• Highly organised, good planning skills
• High level of attention to detail
• Able to work on own initiative and multi-task as well as ability to work under pressure
• Proficient in Word, Excel PowerPoint, and Outlook.
• Flexible approach to work / multi-tasking
• Ability to take a logical approach to problem solving
• Strong desire to assist customers
• Friendly personality
• Ability to demystify technical issues using plain language.
• Team player with an ability to lead team members.