Service Delivery Associate

Fujitsu; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Service Delivery Associate to enhance their operational service management. This role involves supporting the setup and management of service delivery processes across various disciplines, ensuring compliance and efficiency. The successful candidate will play a key role in maintaining high service standards and exceeding customer expectations. Join a forward-thinking organization that values inclusivity and offers a range of benefits, including generous annual leave and a robust pension plan, while making a significant impact on service delivery excellence.

Benefits

25 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme/ virtual GP

Qualifications

• Proven track record in Service Delivery Management is essential.
• Experience in managing customer relationships and reporting.

Responsibilities

• Support the establishment of a new Operational Service Management team.
• Ensure compliance with service processes and standards.

Skills

Service Delivery Management

Customer management

Incident management

Problem management

Change management

Release and Deployment

Capacity and Availability Reporting

Commercial governance

Contract adherence and management

Security

Job description

Service Delivery Associate

Location: Based onsite in London/Basingstoke

We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability.

For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves.

The role is crucial to the successful delivery of both new and ongoing services, maintaining a focus on meeting and exceeding customer expectations.

Successful candidate must be eligible for high level clearance.

Your experience

• Have a proven track record of Service Delivery Management
• Customer management
• Reporting internally and externally
• Incident management
• Problem management
• Change management
• Release and Deployment
• Capacity and Availability Reporting
• Commercial governance
• Contract adherence and management
• Possible Telephone Stand By 1-4 weeks
• Security

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment Process:

The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.