Lloyds Banking Group - Customer Support - Loughborough

Lloyds Banking Group; Loughborough; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Join a leading banking group as a Customer Support representative in Loughborough. Start in-branch, then transition to a remote role. No prior experience required, comprehensive training provided. Enjoy a supportive work culture and various benefits.

Benefits

Pension contribution up to 15%

Performance bonuses

Share schemes

Discounts

Wellbeing initiatives

Parental leave policies

Qualifications

• No previous financial services experience required; comprehensive training provided.
• A suitable home environment with private space and stable Wi-Fi is essential.

Responsibilities

• Support customers face-to-face in branch and via telephone, social media, and web-chat.
• Assist customers with inquiries and provide excellent service.

Skills

Customer Service

Communication

Job description

End Date

Friday 23 May 2025

Salary Range

£25,000 - £25,200

We support flexible working

Click here for more information on flexible working options.

Flexible Working Options

Flexibility in when hours are worked.

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

SALARY: £25,000

LOCATION: You will work in our Loughborough Branch, 37/38 High Street, Loughborough, LE11 2QG until 31st October 2025. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.

JOB TYPE: Fixed term contract, working in branch until 31st October 2025, then transferring to a permanent home working role assisting customers over the telephone.

Hours

Branch hours until 31st October 2025: 35 hours per week, Monday-Saturday.

Home working role from 1st November 2025: Two patterns available:

• 4-Day Week (Days) pattern: Start times between 8am and 10am, end times between 5.45pm and 7.45pm, with a maximum of 4 out of 7 days, and up to 50% weekend days over 4 weeks.
• Early Riser pattern: Start times between 7am and 9am, end times between 3pm and 5pm, with a maximum of 5 out of 7 days, and up to 50% weekend days over 4 weeks.

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers? We're looking for caring people to support customers from our Halifax, Bank of Scotland, and Lloyds Bank brands. You’ll start in our branch helping customers face-to-face, then work from home, taking inbound calls and assisting via social media, web-chat, and video calls. We’ll teach you everything about our products, processes, and systems from day one.

About us

Join us and enjoy a fulfilling career with great colleagues, transforming workspaces, hybrid working, and diverse career opportunities. We value inclusivity and diversity, aiming to reflect modern society.

What you'll need

No previous financial services experience is required; we provide comprehensive training. A suitable home environment with private space and stable Wi-Fi is essential. You should be a people person, committed to delivering excellent service and going above and beyond for customers.

About working for us

We are committed to an inclusive culture, celebrating diversity, and providing support like reasonable adjustments. Our benefits include a pension contribution of up to 15%, performance bonuses, share schemes, discounts, holiday entitlement, wellbeing initiatives, and parental leave policies.

Interested?

If you're excited to join our team, we'd love to hear from you.

Our purpose

At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference to customers, communities, and the economy, offering opportunities to learn, grow, and develop.

Data privacy

We keep your data safe and only ask for sensitive information during the formal interview or after an offer is accepted, with clear explanations provided.

Our culture

We strive to create a values-led, inclusive workplace where all colleagues can make a meaningful difference.