Lloyds Banking Group - Customer Support - Loughborough

Lloyds Banking Group; Loughborough; On-site; GBP 25,000 - 29,000; Full time

Job summary

Join a leading banking group as a Customer Support representative, starting in branch and transitioning to remote work. You'll assist customers through various channels, ensuring they receive the best service possible. Comprehensive training is provided, and you'll be part of a supportive team focused on making a difference.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

Discounted shopping

22 days' holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• No previous financial services experience required; training provided.
• Suitable home working environment needed with stable Wi-Fi.

Responsibilities

• Assist customers in branch and over the phone.
• Provide support via social media, web-chat, and video calls.

Skills

Customer Service

Communication

Teamwork

Job description

JOB TITLE:Customer Support

SALARY:£25,000

LOCATION: You will work in our LoughboroughBranch, 37/38 High Street, Loughborough, LE11 2QG until 31st October 2025. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.

JOB TYPE: Fixed term contract, working in branch until 31st October 2025 transferring to a permanent home working role assisting our customers over the telephone.

HOURS:

Branch hours until 31st October 2025 : 35 hours per week, Monday- Saturday

Home working role from 1st November 2025: There are 2 patterns available:

4-Day Week (Days) pattern:

• Start times between8am and 10amand end times between5.45pm and 7.45pm
• Maximum of4 out of 7 days(based on a Monday-Sunday week)
• Maximum of 50% weekend daysover a 4 week period

Early Riser pattern:

• Start times between7am and 9amand end times between3pm and 5pm
• Maximum of5 out of 7 days(based on a Monday-Sunday week)
• Maximum of 50%weekend daysover a 4 week period

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers?

We're currently looking for caring people to join our teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

You’ll start in one of our branches helping our customers side by side then work from home, taking inbound calls, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.

What you'll need

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive training programme.

This position is primarily a home working role, following completion of the branch period and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.

Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter expertsfor our banking app and products by demonstrating excellent knowledge of our products and services.

Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.

The commitment to deliver on your promises and going above and beyond for your customer.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.