Guest Services Assistant

TN United Kingdom; Great Yarmouth; On-site; GBP 24,000; Full time

Job summary

Join a forward-thinking company as a Guest Services Assistant at a prestigious hotel recognized for its outstanding workplace culture. This role offers a unique opportunity to thrive in hospitality, providing exceptional service and creating memorable experiences for guests. With excellent salary and benefits, including complimentary stays and learning opportunities, you will be part of a team that values passion, personality, and respect. If you have a love for hospitality and a desire to grow in your career, this position is perfect for you.

Benefits

Complimentary stays with breakfast

50% off at bars and restaurants

£1,000 Refer a Friend bonus

World-class learning opportunities

Social events throughout the year

Free Meals on Duty

Access to discount platform

Qualifications

• Passion for hospitality and creating memorable experiences.
• Strong communication skills and a customer service ethic.

Responsibilities

• Greet guests warmly and ensure an exceptional experience.
• Assist guests with luggage, transportation, and hotel knowledge.

Skills

Customer Service

Communication Skills

Hospitality

Rapport Building

Job description

Join us as a Guest Services Assistant at Coworth Park Hotel, recently recognized as one of The Sunday Times Top 10 Best Places to Work for in 2024. We strive to build an inclusive culture, reflecting our values of passion, personality, respect, working together, and creativity. We believe diverse perspectives enrich our culture and drive success.

We care about your career and are known for having the best people in the industry. As a Guest Services Assistant, you'll have a unique opportunity to excel in your field, learn from colleagues and our award-winning learning academy, and achieve high standards of craft, service, and leadership.

What you'll get

• Excellent salary of £23,795 per annum + estate service charge
• Complimentary stays with breakfast in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all Dorchester Collection hotels
• £1,000 Refer a Friend bonus scheme; including £200 tax-free on their first day
• World-class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Access to a discount platform with thousands of retailers

What you'll do

• Greet guests warmly upon arrival, ensuring they feel at home and receive an exceptional experience
• Assist guests during their stay with luggage, transportation, valet parking, and share knowledge of hotel facilities and local area
• Embody our values of Passion, Personality, Respect, Working Together, and Creativity to create a memorable legacy

What you'll bring

• Your unique personality and passion for hospitality
• Ability to build rapport and greet guests professionally
• Strong communication skills and a customer service ethic
• A valid, clean British driving license held for at least three years
• Excellent personal presentation at all times