Guest Services Assistant (Nights)

TN United Kingdom; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Nights Guest Service Assistants to ensure a remarkable experience for guests during out-of-hours. This role involves building relationships, maintaining service excellence, and promoting hotel offerings. The ideal candidate will have a passion for customer service and the ability to anticipate guest needs. Join a vibrant team that values personal growth and offers robust career development opportunities. This position promises an engaging work environment where your contributions will be valued and recognized.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across major retailers

50% off food and beverage in hotels

Free access to Leisure Clubs

Employee Assistance Line for wellbeing support

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Build and develop relationships with guests.

Skills

Customer Service

Communication

MS Office

Relationship Building

Job description

Job Description

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is based at our attractive hotel in Ipswich.

• Supporting your hotel in achieving all brand and company metrics and objectives.
• Building and developing relationships with guests, assessing their needs, and adapting your style and approach appropriately.
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
• Following SOPs to ensure consistent hospitality for all guests.
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to guests.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [emailprotected].

Benefits

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technologies, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail, and you can highlight your skills. If successful, you will meet the Business Excellence Manager or Guest Service Manager.