Early-Morning Food Retail Associate — Frontline & Digital Tools

Marks and Spencer; Falkirk; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in the United Kingdom seeks a Customer Assistant in Food to be at the frontline, delivering five-star service and expert product knowledge. You will work mornings, respond quickly to customer needs, and use Sparks App and in-store devices to assist shoppers.

Join a fast-paced team, flexible across store areas, and play a key role in driving sales while upholding the brand's high standards. This role suits resilient, customer-focused individuals who thrive under pressure.

Qualifications

• Experience in fast-paced retail or customer service.
• Willing to learn using Sparks App and in-store devices.
• Able to deliver five-star service under pressure.

Responsibilities

• Provide five-star service and product recommendations.
• Assist across store areas as needed.
• Utilise Sparks App to help customers find products.
• Drive upsell and ensure customer satisfaction.

Skills

Customer service

Sales skills

Digital tools

Tools

Sparks App

In-store devices

Job description

Marks & Spencer in the United Kingdom seeks a Customer Assistant in Food to be at the frontline, delivering five-star service and expert product knowledge. You will work mornings, respond quickly to customer needs, and use Sparks App and in-store devices to assist shoppers.

Join a fast-paced team, flexible across store areas, and play a key role in driving sales while upholding the brand's high standards. This role suits resilient, customer-focused individuals who thrive under pressure.