Ear Care Practitioner - Inverness

Demant; Inverness; Hybrid; GBP 24,000 - 30,000; Part time

Job summary

Audika Group in Inverness is seeking an Ear Care Practitioner to join our caring team. You will work three days per week (Monday, Thursday and Friday) delivering patient-focused ear care and support to our communities.

Full training will be provided; prior healthcare or customer service experience is welcome. You will help patients with hearing and ear health journeys and maintain high standards of care and records.

Qualifications

• Experience providing high-quality patient care and customer service.
• Strong communication and interpersonal skills.
• Good IT skills and confidence using digital systems and equipment.
• Excellent time management and organisational abilities.
• A professional, empathetic, and patient-focused approach.

Responsibilities

• Performing professional wax removal procedures
• Conducting hearing screenings and referring patients for further assessment where appropriate
• Providing outstanding patient care, service, and support
• Assessing clients' needs and recommending the most appropriate ear care solutions
• Promoting ongoing ear health and patient wellbeing
• Delivering an exceptional customer experience in line with Audika Group's high standards
• Maintaining accurate and compliant patient records
• Adhering to all professional, legal, and company policies and procedures

Skills

Patient care

Customer service

Communication

IT skills

Time management

Organisational skills

Empathetic approach

Job description

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Make a real difference to people's lives with Audika.

Are you passionate about delivering exceptional care and helping people improve their quality of life? We are looking for a friendly, patient-focused Ear Care Practitioner to join our welcoming team at Inverness, working 3 days per week. The working days will be Monday,Thursday and Friday.

Salary: £17,304per annum

This is a fantastic opportunity for someone with a background in healthcare, hearing care, or customer service who enjoys making a genuine impact every day. Whether you're already working as a Hearing Care Assistant or looking to develop a rewarding career in ear and hearing healthcare, we'd love to hear from you. Full training will be provided for the right candidate.

What You'll Be Doing

As an Ear Care Practitioner, you'll play a vital role in supporting our patients' hearing and ear health journey by:

• Performing professional wax removal procedures
• Conducting hearing screenings and referring patients for further assessment where appropriate
• Providing outstanding patient care, service, and support
• Assessing clients' needs and recommending the most appropriate ear care solutions
• Promoting ongoing ear health and patient wellbeing
• Delivering an exceptional customer experience in line with Hidden Hearing's high standards
• Maintaining accurate and compliant patient records
• Adhering to all professional, legal, and company policies and procedures

What We're Looking For

We're seeking someone who is caring, organised, and committed to delivering excellent service. Ideally, you'll have:

• Experience providing high-quality patient care and customer service
• Strong communication and interpersonal skills
• Good IT skills and confidence using digital systems and equipment
• Excellent time management and organisational abilities
• A professional, empathetic, and patient-focused approach

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Audika GB belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.