Picker

Booker; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences in a dynamic retail environment. The role involves various tasks such as managing stock levels, serving customers, and ensuring quality delivery. With a strong emphasis on customer service, the ideal candidate will possess a positive attitude and a commitment to exceeding expectations. Join a team that values reliability and presentation, and enjoy a range of benefits including discounts and a comprehensive holiday package.

Benefits

10% off purchases at Booker

Tesco colleague discount card

Discounts on Tesco Mobile

Up to 30% off insurance at Tesco Bank

Free eye tests and discounts on glasses

50% off health checks

Retirement savings plan

Life Assurance

Health and Wellbeing support

Comprehensive holiday package

Qualifications

• Positive attitude and comfort working towards pick rate targets.
• Willingness to go the extra mile for customer service.

Responsibilities

• Accurately picking and dispatching goods using a handheld terminal.
• Providing high-standard customer service by processing deliveries efficiently.

Skills

Customer Service

Attention to Detail

Reliability

Tools

Handheld Terminal

Job description

What's in it for you

At Booker, we offer a great place to work with opportunities for career progression and a fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for four days after each pay day, thirteen times a year, plus discounts at Tesco Cafe and F&F.
• 10% off pay monthly & SIM-only deals with Tesco Mobile and additional deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye tests and discounts on glasses, sunglasses, and contact lenses when spending £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive discounts on RAC breakdown cover and other deals via our website, including a cycle-to-work scheme.
• After 3 months, eligibility to join our Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life Assurance covering death in service of up to three times your annual pay.
• Health and Wellbeing support, including Employee Assistance Programme and Virtual GP services.
• A comprehensive holiday package.

About the role

You will ensure our customers' needs are exceeded by working in various store areas, making each day different. Responsibilities include filling shelves, serving at the tills, managing stock levels, and picking deliveries, all contributing to a seamless shopping experience for our customers. We seek someone with a positive attitude, passionate about customer service, and willing to go the extra mile.

You will be responsible for

Accurately picking and dispatching goods using a handheld terminal, reporting discrepancies to the manager.

Checking quality, shelf life, and packaging robustness for delivery readiness.

Providing high-standard customer service by processing deliveries efficiently and meeting targets.

Polite interaction with delivery staff, responding to queries and complaints appropriately, and escalating complex issues as needed.

You will need

A positive attitude and comfort working towards pick rate targets.
A passion for customer service and willingness to go the extra mile.
Punctuality, proper presentation, and reliability.