Site Administrator - Lancashire (Band 3)

Midlands and Lancashire Commissioning Support Unit; Leyland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS organization is seeking a receptionist/administrator to join their friendly team in Leyland. The role involves providing high-quality site administration, managing calls, and ensuring compliance with health and safety regulations. Candidates should have NVQ Level 2 in Business Administration and relevant reception experience. Full training will be provided, and the position offers a supportive environment for career development.

Benefits

Pension schemes

Generous leave

Training and support networks

Staff discounts

Qualifications

• Experience in reception, answering calls, and administrative duties.
• Experience reporting FM building issues.

Responsibilities

• Act as the first point of contact for staff raising issues regarding buildings.
• Monitor and manage the Reception and CSU Estates inbox.
• Provide a high-quality site administration and call handling service.

Skills

Telephone handling

Communication

Reception experience

Administrative duties

Education

NVQ Business Administration Level 2

Job description

Job Overview

We have a vacancy for a receptionist/administrator, working with a friendly reception team. We are seeking a confident, enthusiastic additional member of staff to join our team, providing a high quality site administration and call handling service.

Experience in a similar role is essential as you will be required to work autonomously. Full training will be provided.

Hours will be between 08:30 - 16:30 Monday to Friday.

Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.

Any applications from ‘at risk’ CSU employees will be given priority in line with CSU policy. All job adverts are subject to this policy, and we reserve the right to close, delay or remove adverts while this process is completed. If you experience a delay in the shortlisting stage, please bear with us and email the contact provided.

Main duties of the job

1. Act as the first point of contact for staff raising issues regarding buildings.
2. Monitor and manage the Reception and CSU Estates inbox, action requests, and arrange repairs using Connect (NHS Property Services online Helpdesk).
3. Provide a high-quality site administration and call handling service.
4. Assist in managing the day-to-day building and facilities of Leyland House, making decisions in the absence of the Estates Manager.
5. Assist with compliance to Health, Safety, Fire, and Security regulations.
6. Process incoming and outgoing mail.

Working for our organisation

The NHS is the largest employer in Europe, offering challenges and opportunities. NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is among the top-performing units, with high staff and customer satisfaction. We serve clinical commissioning groups, hospital trusts, local authorities, and other public bodies, guided by NHS values.

We work within the Resilience and Estates team, focusing on Health & Safety and Business Continuity. We provide a supportive environment for learning and career development, with benefits including pension schemes, generous leave, training, support networks, and staff discounts.

Detailed Job Description and Main Responsibilities

1. Maintain stock levels of stationery using the ordering system.
2. Monitor room booking systems and ensure rooms are tidy and equipped for meetings, including video conferencing and presentation equipment.
3. Record the destruction of returned ID badges.
4. Process incoming mail, scan to relevant teams, and print outgoing patient letters.
5. Support photocopiers and scanning, troubleshoot minor faults, and communicate downtimes.
6. Ensure confidential waste bins are emptied and checked by contractors.

Candidate Preferences and Notes

Internal/CSU candidates will be considered first. NHS candidates in substantive roles applying for fixed-term contracts must discuss secondment permissions with their managers before applying.

Person Specification

Qualifications

• Essential: NVQ Business Administration Level 2

Reception Experience

• Experience in reception, answering calls, and administrative duties.
• Experience reporting FM building issues.

Communication Skills

• Telephone handling experience.
• Managing and responding to emails.