Operations Manager (Part-Time)

ZipRecruiter; Cambridge; Hybrid; GBP 22,000 - 25,000; Part time

Job summary

A growing DeepTech company in Cambridge is seeking an Operations Manager to enhance customer delivery and operational efficiency. The role involves managing customer relationships, overseeing HR policies, and ensuring compliance with regulations. This position offers flexibility with remote working options and requires a proactive approach to improve processes.

Benefits

Flexible working hours

Career progression opportunities

Qualifications

• Experience in a start-up or small business environment.
• Ability to work independently and flexibly.

Responsibilities

• Manage customer delivery function and relationships.
• Oversee HR strategy and company policies.
• Ensure compliance with Health and Safety regulations.

Skills

Customer Relationship Management

Project Management

Health and Safety Compliance

Job description

Job Description

Infersens is an award-winning DeepTech company that provides intelligent water sensors for building water systems, leveraging on-device machine learning to provide unparalleled insights into water flow and temperature.Its patented flagship product CortenseⓇ was launched in early 2024 and enables the optimisation of mandatory Legionella Risk Management activities, saving customers time, money and reducing water wastage.

With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth.

At its core Infersens is using its flow sensor technology to provide a reliable water flow monitoring service via a subscription model.A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success.

Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing the customer-facing and operational aspects of the business.

Why work for us

• You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite
• You will be excited by the opportunity to work in a start-up environment, being a pivotal member of the team and being involved in all areas of the business
• We have offices in Cambridge, UK but remote working options are available for digital aspects of the work
• Great career progression opportunities
• Your chance to help shape the future

Key Responsibilities

Working closely with the senior leadership team, the Operations Manager’s day-to-day responsibilities will be highly varied, including

• Being the primary owner for the success of the customer delivery function, working closely with all business functions to enable a positive customer experience, timely delivery of service and escalating to the senior team as required
• Manage and develop strong customer relationships, acting as the overarching point of contact, supported by a customer success manager
• Project manage and where applicable report on larger B2B customer engagements, which typically involve site surveys and deployments, either carried out by in-house team members and/or external subcontractors
• Manage the fulfilment of direct to consumer e-commerce sales of the product
• Effective day to day operations and proactively identifying opportunities for Infersens to increase the efficiency of processes across the company and communicate the company’s operating policies
• Managing manufacturing orders and supply chain to ensure efficiency and cost-effectiveness, working closely with the Finance Manager, Sales and Senior Team.
• Keeping track and managing vendor relationships and carrying out SLAs (suppliers, office providers etc.), working closely with the Finance manager.
• Overseeing the Health and Safety policies, documents and processes and ensuring Infersens is compliant with the law, working with external specialist advisors
• Oversee HR strategy, policies and processes to help effectively hire, reward and retain the best team possible,, working with external specialist advisors as required.
• Setting up and maintaining company policy documents, templates and systems including seeking accreditations with support of specialist advisors
• General company administration, incl. maintaining core company registers and records and supporting the senior team in the preparation of Management and Board documentation
• Ensuring all process and training documentation are kept up-to-date.
• Managing and monitoring of company premises, incl. sourcing fixtures, furnishing and general office supplies.
• General support for event/meeting logistics

The ideal candidate will have experience of working in a start-up or small business environment. You will need to be able to work independently, flexibly and agile in a fast moving business environment.We have offices in Cambridge, UK and the ability to be present on-site once a week is desirable.Remote working options are available for digital aspects of the work.

The successful candidate must, by the start of their role, have permission to work in the UK.

Application closing date: 16th May 2025

Salary: Pro-rata, based on £45,000 - £50,000 FTE annual salary (DOE)

Hours:Part-time (22.5h per week), flexible hours