Key Account Executive

East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire); Leicester; Hybrid; GBP 45,000; Full time

Job summary

A leading membership organization is seeking a Key Account Executive to manage key accounts and enhance member value. The role involves building strong relationships, aligning services with business goals, and ensuring high member satisfaction. The ideal candidate will have proven experience in relationship management and excellent communication skills.

Benefits

25 days holiday plus bank holidays

8% non-contributory pension scheme

Wellbeing support including health plan

Birthday off and extra leave after 5 and 10 years

Life assurance

Agile working practices

2 CSR days for volunteering

Tax-free childcare and Bike2Work schemes

Learning and development opportunities

Recognition and engagement schemes

Qualifications

• Proven experience in membership, customer success, or relationship management roles.
• Strong desire for innovation and ability to develop business solutions.
• Experience working with diverse businesses.

Responsibilities

• Build and maintain relationships with key accounts.
• Align Chamber products with business goals of key accounts.
• Monitor account performance and provide insights.

Skills

Relationship management

Communication

Business development

Customer success

CRM proficiency

Job description

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award-winning membership, representation, and business support organization that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region's business community.

Job Title: Key Account Executive

Salary: £45,000 per annum

Location: Chesterfield, Derby, Leicester, or Nottingham with agile working; additional travel required

Contract: Permanent, full-time (35 hours per week)

Purpose of the Role

Are you an experienced relationship manager? Can you develop and grow memberships? Do you strive to be a high achiever in all business activities? If so, you could be our next team member.

As a Key Account Executive, you will ensure Chamber members receive exceptional value from their membership. You will manage a portfolio of key accounts by strategically aligning their goals with ours to achieve an outstanding customer experience. Building, maintaining, and strengthening business relationships with the portfolio of key accounts, while ensuring high levels of engagement, satisfaction, and retention, is essential.

Key Responsibilities

1. Build, maintain, and strengthen relationships with key accounts to ensure high levels of engagement, satisfaction, and retention.
2. Work closely with senior stakeholders within key accounts to align Chamber products and services with their business goals, maximizing mutual long-term value.
3. Implement strategic plans to achieve account growth.
4. Collaborate with the membership and marketing teams to ensure seamless account delivery and an enhanced member experience.
5. Monitor key account performance, track engagement levels, and provide insights to inform strategic decision-making.

Ideal Candidate Profile

• Proven experience in membership, customer success, business development, or relationship management roles.
• A strong desire for innovation and the ability to envision and gain agreement on workable, value-adding business solutions.
• Experience working with a diverse range of businesses at all levels.
• Strong, professional communication skills (written and verbal).
• Proficiency with CRM software.

What We Offer

• 25 days holiday plus bank holidays (pro-rata for part-time).
• 8% non-contributory pension scheme.
• Wellbeing support including Westfield Health plan, Mental Health First Aiders, self-help toolkits, discounts, and more.
• Your birthday off and an extra day of leave after 5 and 10 years of service.
• Life assurance (death in service support scheme).
• Dress for the day policy and agile working practices (role dependent).
• 2 CSR days per year for volunteering activities.
• Access to tax-free childcare and Bike2Work schemes.
• Special leave for bereavement, compassionate reasons, and dependent-related time off.
• Learning and development opportunities.
• Flexibility for unpaid leave, paid study leave, and special leave for the territorial army.
• Recognition and engagement schemes like Our Stars.
• Tax-free 45p per mile for business travel (up to 10,000 miles/year).

Application Process

If you are enthusiastic about your work and believe you can make a significant contribution, we would like to hear from you. Please visit the East Midlands Chamber job vacancies website to apply. We cannot accept applications via this platform for compliance reasons. The closing date for applications is 10 am on 29 May 2025.

Company Statement

East Midlands Chamber is an equal opportunities employer and a Disability Confident Leader. We encourage all qualified individuals to apply regardless of age, disability, gender reassignment, marital status, pregnancy, race, religion, sex, or sexual orientation. Applicants must have current eligibility to work in the UK and disclose any unspent convictions or cautions, as well as company director disqualifications, in their cover letter. Please inform us of any reasonable adjustments needed during the recruitment process. We prioritize internal applicants and are committed to talent retention.

Proud member of the Disability Confident employer scheme

Disability Confident aims to ensure that applicants with disabilities are given fair consideration, including an interview if they meet the minimum criteria for the role. For more information, visit Disability Confident.