Quality and Applications Support Technician

TN United Kingdom; Whitstable; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturer in Whitstable seeks a Quality and Applications Support Technician to enhance product quality and customer satisfaction. This role involves providing technical support, managing inspections, and collaborating with quality teams. Candidates should have an HNC in Engineering and experience with SolidWorks, ensuring a direct impact on product excellence.

Qualifications

• Minimum of 2 years' experience using SolidWorks.
• Confident using Microsoft 365 (Excel, Word, Teams, etc.).
• Strong communication skills and a professional, customer-focused approach.

Responsibilities

• Act as the first point of contact for internal teams and external customers requiring technical assistance.
• Provide root cause diagnostics and solutions through calls, video meetings, or customer site visits.
• Collaborate with quality teams to analyse customer complaints and identify root causes.

Skills

Communication

Problem Solving

Attention to Detail

Technical Assistance

Education

HNC in Mechanical or Electrical Engineering

Tools

SolidWorks

Microsoft 365

Job description

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Quality and Applications Support Technician, Whitstable

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Client:

New Appointments Group

Location:

Whitstable, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b08c00453b80

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Quality and Applications Support Technician

Location: Whitstable

Contract: Permanent, Full-time

Our client is a leading manufacturer of engineered components, supplying high-quality products to customers in regulated, safety-critical environments. They are looking for a Quality and Applications Support Technician to join their engineering team and play a crucial role in maintaining product quality, supporting customers and suppliers, and contributing to continuous improvement across the business.

Key Responsibilities:

* Act as the first point of contact for internal teams and external customers requiring technical assistance
* Provide root cause diagnostics and solutions through calls, video meetings, or customer site visits
* Support with installation, troubleshooting, and technical queries related to existing and new products
* Assist with customer audits and technical assessments, including follow-up actions
* Manage incoming product inspections and support with Certificates of Conformity (COP) and inspection reports
* Collaborate with quality teams to analyse customer complaints and identify root causes
* Work with suppliers to resolve issues through non-conformance reporting (NCRs) and corrective actions (CARs)
* Maintain CAD drawings and technical documents, ensuring compliance with regulations and customer requirements
* Support the engineering change process (ECNs) and new product introduction
* Ensure accurate and up-to-date product and inventory data within the ERP system
* Analyse customer quality data to highlight trends and improvement opportunities
* Produce reports and presentations for internal and external use
* Maintain accurate records of technical and quality documentation

Candidate Profile:

Essential:

* HNC in Mechanical or Electrical Engineering (or equivalent)
* Minimum of 2 years' experience using SolidWorks
* Confident using Microsoft 365 (Excel, Word, Teams, etc.)
* Strong communication skills and a professional, customer-focused approach
* Highly organised, with attention to detail and the ability to manage multiple tasks

Desirable:

* Experience within the automotive or safety-critical industries
* Background in quality assurance and/or engineering administration
* Familiarity with regulatory compliance and homologation standards

This is an excellent opportunity to join a stable, growing business where your technical and interpersonal skills will have a direct impact on customer satisfaction and product excellence.

CVs in Word Format to [emailprotected]