Customer Service Assistant - Omagh

BoyleSports; Omagh; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Assistant to enhance customer experiences in a vibrant retail environment. This role offers the chance to work closely with a dedicated team, ensuring the shop runs smoothly while providing exceptional service. You will be responsible for managing shop operations, handling cash transactions, and acting as a brand ambassador. With opportunities for training and development, this position is perfect for those eager to grow within the company and make a real impact in the sporting industry.

Qualifications

• Strong customer service skills and ability to work under pressure.
• Proven cash handling and numeracy skills.

Responsibilities

• Assist with daily shop operations and lead in absence of management.
• Provide excellent customer service and manage cash transactions.

Skills

Customer service focused

Attention to detail

Communication skills

Problem-solving

Cash handling skills

Flexibility

Teamwork

Tools

EPOS system

Job description

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Omagh

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day responsibilities include assisting the Shop Manager and team to ensure the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. The role involves opening and closing the business, and occasionally managing shop operations.

Key Responsibilities

1. Assist the Shop Manager and Assistant Manager with daily shop operations.
2. Lead shop operations in the absence of the Shop and Assistant Manager, including:
   1. Opening and closing the shop
   2. Managing and guiding the shop team
   3. Cash management procedures
3. Occasionally manage the shop, providing development opportunities.
4. Work effectively in a fast-paced retail environment while undertaking training and on-the-job support to upskill and progress within the company.
5. Provide an outstanding customer experience through helpful, friendly, and knowledgeable service.
6. Accept bets accurately through multiple channels, including betting terminals and in-shop transactions via the EPOS system.
7. Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
8. Work under pressure, remaining calm and seeking continuous improvement for yourself and the shop.
9. Maintain high standards of shop presentation throughout your shift.
10. Follow all safety, compliance, and shop procedures at all times.
11. Work effectively within a team environment.
12. Adhere to Social Responsibility duties.

Knowledge, Skills, and Experience

Essential Skills and Experience

1. Customer service focused
2. Operate with trust and integrity
3. Flexibility to operate 7 days a week
4. Adaptability to the shop environment
5. Strong attention to detail and numeracy skills
6. Enthusiastic and able to work independently and as part of a team
7. Keen interest in the sporting industry and confident in building rapport with customers
8. Ambitious and driven to progress within the company
9. Results-focused and able to promote the company brand
10. Excellent communication skills
11. Problem-solving and creative thinking abilities
12. Organized, reliable, and dependable
13. Proven cash handling skills

Desirable Skills and Experience

1. Industry or retail experience is welcomed but not essential, as full training will be provided to expand your knowledge of sports and betting.

BoyleSports is an equal opportunities employer and welcomes applications from all suitably qualified persons.