Crew Member

MOXY London Heathrow Airport; Hounslow; On-site; Full time

Job summary

Join a dynamic team at a leading hotel as a Receptionist/Bartender. This full-time role focuses on creating positive guest experiences, managing hotel operations, and ensuring high service standards. Enjoy a vibrant work environment with various benefits, including discounted hotel rates and a health cash plan.

Benefits

Health Cash Plan

Discounted room rates

Discounts on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty-eight holidays annually

Qualifications

• Fluent in English, additional languages are a plus.
• Experience in the service industry.

Responsibilities

• Helping guests and creating positive experiences.
• Managing hotel room inventory and checking guests in/out.
• Operating Food & Beverage outlets according to standards.

Skills

Communication

Multitasking

Problem Solving

Tools

Opera

Micros

Job description

Receptionist / Bartender - Crew Member - MOXY London Heathrow Airport

This position is based on a full-time contract.

Gross Salary: £13.62 per hour

We are looking for a confident communicator who is comfortable in a fast-paced, service-focused role.

Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.

Main Tasks & Responsibilities

1. Helping guests and creating positive experiences.
2. Managing hotel room inventory and checking guests in/out in the Moxy way.
3. Operating Food & Beverage outlets according to Moxy standards.
4. Managing all bills and payments accurately.
5. Preparing food, cleaning, tidying, restocking, taking deliveries, and organizing BOH areas.
6. Following all food safety, licensing, and health and safety policies to work safely.
7. Supporting other Crew Members and following directions from Crew Leaders.
8. Promoting and supporting the Moxy brand & the Marriott Bonvoy loyalty program.

Job requirements:

We're looking for someone with Moxie, which includes:

1. High energy and a fearless, do-it-yourself attitude.
2. Good communication skills and enjoyment in chatting with guests.
3. Skilled multitasker who can balance hard work with excellent service.
4. Understanding that being relaxed isn't the same as being lazy.
5. Fluent in English (additional languages are a plus).

Useful Experience:

1. Experience in the service industry.
2. Knowledge of hotel systems such as Opera and/or Micros.
3. Knowledge of Food Safety & Licensing laws.
4. Personal experience in travel and the travel industry.

Benefits for you include:

1. Health Cash Plan.
2. Discounted room rates at Marriott hotels worldwide for you, friends, and family.
3. Discounts on Food & Beverages at Marriott hotels worldwide.
4. Enhanced Maternity/Paternity/Adoption pay.
5. Pension scheme.
6. Twenty-eight holidays annually, increasing to a maximum of thirty-three holidays.