Back Office Support

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing company in Nottingham seeks a Transfers Advisor to enhance customer service for Yu Energy. The role involves outbound calls, relationship building, and resolving customer inquiries. Ideal candidates are communicative, organized, and detail-oriented, with a passion for success.

Benefits

24 days annual leave + bank holidays

Holiday buy-up of up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity, and adoption policies

Refer a friend bonus

Company sick pay (subject to length of service)

Qualifications

• Experience within the Energy Industry preferred but not essential.
• Excellent communicator with first-rate communication and interpersonal skills.

Responsibilities

• Outbound calling newly onboarded customers.
• Liaise with teams to handle complex registration inquiries.
• Manage, resolve, and close all customer queries within agreed timescales.

Skills

Communication

Organizational Skills

Analytical Skills

Attention to Detail

Teamwork

Job description

Description

Reports to: Onboarding Coordinator
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth. We have created an exciting opportunity for a Transfers Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires someone with a ‘Can-do’ attitude, transferable skills, and a growth mindset. Our company is growing rapidly, making it an exciting opportunity to join an organization that offers a long-term career.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Outbound calling newly onboarded customers
• Build strong relationships with other teams across the business
• Maintain continuity of work operations by documenting & communicating required actions to management; identify irregularities in processes & shape ongoing needs
• Liaise with non-customer and customer-facing teams to handle complex registration inquiries & resolve them effectively
• Ensure business processes are robust
• Provide solutions to a broad range of written and verbal customer inquiries
• Manage, resolve, and close all customer queries within the agreed timescales
• Develop and maintain a good understanding of systems and processes to ensure excellent customer experience
• Monitor, action, and escalate issues as appropriate to ensure timely customer journey completion and keep third parties informed
• Create accurate records with relevant information to enable requests to be resolved within timelines and standards

About Yü

If you have what it takes, you could be just what we’re looking for…

• Experience within the Energy Industry is preferred but not essential
• Excellent communicator with first-rate communication and interpersonal skills
• Good organizational skills to manage own/team workload and plan ahead
• Strong verbal and numerical skills
• Ambitious and seeking a long-term career opportunity
• Analytical with attention to detail
• Motivated with a “can-do” attitude and a passion for success
• Team player who enjoys working closely with others
• Flexible and adaptable as the role and business evolve
• Confident in handling written correspondence and inbound/outbound calls
• High standards of accuracy and attention to detail
• Commitment to continuous improvement in internal processes and stakeholder interactions

Yü Come First

Benefits include:

• 24 days annual leave + bank holidays
• Holiday buy-up of up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity, and adoption policies
• Yü made a difference Awards
• Travel Loan Scheme
• Additional leave for marriage/civil partnership
• Appointment allowance
• Long service recognition
• Refer a friend bonus
• Company sick pay (subject to length of service)
• Modern facilities
• Death in service and critical illness cover
• And many more

If you need reasonable adjustments to apply, please let us know. Note: This position does not qualify for UK Visa & Immigration sponsorship; only applicants with indefinite right to work in the UK will be considered.