Senior Network & Security Engineer

JR United Kingdom; England; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Network & Security Engineer to join their dynamic team. This role focuses on delivering and supporting network and security solutions primarily for the education sector. You will be responsible for installation and configuration of enterprise-class firewalls and LAN/WLAN equipment, while also providing technical support and troubleshooting. With a commitment to diversity and inclusion, this company values a healthy work-life balance and offers great prospects for career progression. If you are passionate about technology and customer service, this could be the perfect opportunity for you.

Benefits

25 days annual leave + bank holidays

Career progression opportunities

Diversity and Inclusion commitment

Supportive and knowledgeable colleagues

Qualifications

• Experience with enterprise-class firewalls and network equipment installation.
• Strong troubleshooting skills and customer-facing experience.

Responsibilities

• Support desk cover for firewall and web filtering solutions.
• Installation and configuration of network and firewall solutions.
• Logistical support for project and operations team.

Skills

Firewall Configuration

Network Troubleshooting

Customer Service

LAN/WLAN Installation

Technical Support

Education

Relevant IT Certifications

Tools

Sophos XGS

Fortigate

Cisco

HP

Meraki

Juniper

Job description

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Senior Network & Security Engineer, staffordshire

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Client:

Modern Networks Ltd

Location:

staffordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Who are we?

Formed in 2013, Wave 9 is a highly regarded and growing company that specialises in delivering IT solutions into the UK Education sector. These services include Internet connectivity, Internet security, Local Area (LAN), Wireless network (WLAN) solutions and telephony services.

Now part of the Modern Networks group, who bring scale, capacity and further opportunity, we are now looking for an experienced and capable network and security engineer join our team and to primarily focus on the delivery and support of our network, Internet connectivity and security managed services to our school customers.

What will I be doing?

• Support desk cover, working with customers via telephone, email, and the ticketing system to effect changes to firewall and web filtering solutions.
• Installation, integration and commissioning of network, firewall and filtering solutions on customer sites
• Prestaging, initial configuration of the network, firewall and filtering solutions.
• Assisting with presales and design of Local Area Network and Wireless solutions
• Logistical and technical support to assist the running of the project and operations team.
• Replacing faulty or upgrading equipment on customer sites
• Liaise with third-party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone.
• Working with our Technical Operations Manager to develop the team

What experience are we looking for?

• Experience in configuration, installation and remote support of enterprise-class firewalls such as Sophos XGS, Fortigate or similar vendors.
• Experience with the installation and configuration of LAN / WLAN network equipment - market-leading vendors such as Cisco, HP, Meraki, Juniper, etc., preferable.
• Experience in configuration and troubleshooting complex networking issues
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
• Experience in a customer-facing role working to defined levels of service delivery.
• Experience with delivering, supporting, and troubleshooting IT services in UK schools is desirable, but not a deal-breaker!
• Great customer service skills and the ability to communicate effectively with customers at all levels.
• Ability to accurately document customer issues and rectification actions.
• Valid UK driving license and able to travel throughout England
• An Enhanced DBS will be required and applied for as part of the induction process.

What you’ll get from us

• Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
• 25 days annual leave + bank holidays

Sounds like you?

If you share our values and our enthusiasm for delivering a world-class service, you will find a home here at Wave 9 and within the wider Modern Networks group. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.