Senior Network & Security Engineer

Modern Networks Ltd; England; On-site; GBP 30,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen erfahrenen Netzwerk- und Sicherheitsingenieur, der sich auf die Bereitstellung und Unterstützung von Netzwerk- und Sicherheitsdiensten für Schulen konzentriert. In dieser spannenden Rolle sind Sie verantwortlich für die Installation und Konfiguration von Firewalls sowie die Unterstützung der Kunden über verschiedene Kommunikationskanäle. Sie werden Teil eines engagierten Teams, das sich für Vielfalt und Inklusion einsetzt und Ihnen die Möglichkeit bietet, in einem unterstützenden Umfeld zu wachsen. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Jahresurlaub + Feiertage

Karriereentwicklungsmöglichkeiten

Engagierte und erfahrene Kollegen

Gesunde Work-Life-Balance

Vielfalt und Inklusion

Qualifications

• Erfahrung in der Konfiguration und Installation von Firewalls.
• Starke Fehlerbehebungsfähigkeiten und Kundenservice.

Responsibilities

• Installation und Integration von Netzwerk- und Firewall-Lösungen.
• Technische Unterstützung für Kunden über Telefon und E-Mail.
• Zusammenarbeit mit dem Projektteam zur Verbesserung der Effizienz.

Skills

Konfiguration von Firewalls

Installation von LAN/WLAN

Fehlerbehebung komplexer Netzwerkprobleme

Kundenservice

Dokumentation von Kundenproblemen

Education

Abschluss in Informatik oder verwandtem Bereich

Tools

Sophos XGS

Fortigate

Cisco

HP

Meraki

Juniper

Job description

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Who are we?

Formed in 2013, Wave 9 is a highly regarded and growing company that specialises in delivering IT solutions into the UK Education sector. These services include Internet connectivity, Internet security, Local Area (LAN), Wireless network (WLAN) solutions and telephony services.

Now part of the Modern Networks group, who bring scale, capacity and further opportunity, we are now looking for an experienced and capable network and security engineer join our team and to primarily focus on the delivery and support of our network, Internet connectivity and security managed services to our school customers.

What will I be doing?

• Support desk cover, working with customers via telephone, email, and the ticketing system to effect changes to firewall and web filtering solutions.
• Installation, integration and commissioning of network, firewall and filtering solutions on customer sites
• Prestaging, initial configuration of the network, firewall and filtering solutions.
• Assisting with presales and design of Local Area Network and Wireless solutions
• Logistical and technical support to assist the running of the project and operations team.
• Replacing faulty or upgrading equipment on customer sites
• Liaise with third-party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone.
• Working with our Technical Operations Manager to develop the team

What experience are we looking for?

• Experience in configuration, installation and remote support of enterprise-class firewalls such as Sophos XGS, Fortigate or similar vendors.
• Experience with the installation and configuration of LAN / WLAN network equipment - market-leading vendors such as Cisco, HP, Meraki, Juniper, etc., preferable.
• Experience in configuration and troubleshooting complex networking issues
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
• Experience in a customer-facing role working to defined levels of service delivery.
• Experience with delivering, supporting, and troubleshooting IT services in UK schools is desirable, but not a deal-breaker!
• Great customer service skills and the ability to communicate effectively with customers at all levels.
• Ability to accurately document customer issues and rectification actions.
• Valid UK driving license and able to travel throughout England
• An Enhanced DBS will be required and applied for as part of the induction process.

What you’ll get from us

• Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
• 25 days annual leave + bank holidays

Sounds like you?

If you share our values and our enthusiasm for delivering a world-class service, you will find a home here at Wave 9 and within the wider Modern Networks group. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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