Group IT Support Technician

auto-scan; West Midlands Combined Authority; On-site; GBP 27,000; Full time

Job summary

A leading company in the automotive sector is seeking a Group IT Support Technician to provide first-line IT support across multiple sites. The successful candidate will manage support requests, maintain IT systems, and contribute to IT projects with a focus on data security. This role offers opportunities for career development in a supportive team environment.

Benefits

Free On-Site secure car parking

Career Development Opportunities

Family Friendly working hours

Excellent team oriented environment

Qualifications

• Proven experience in an IT support role (1st/2nd line).
• Good understanding of Windows OS and Chrome OS.
• Awareness of IT security best practices; ISO 27001 knowledge desirable.

Responsibilities

• Be the first point of contact for all IT support issues.
• Log and manage support tickets, escalating complex issues.
• Administer Google Workspace and support desktops, laptops, and mobile devices.

Skills

Communication

Problem Solving

Analytical Skills

Customer Service

Tools

Google Workspace

Helpdesk Systems

Quickbase

Job description

Position: Group IT Support Technician

Location: Coventry, CV6 6PB

Company: E-PPL Group

Salary: £27,000 per annum

Job Type: Full-Time, Permanent

Start Date: Immediate

About Us

E-ppl Group is a trusted leader in providing tailored engineering, logistics, and quality assurance solutions to the automotive and manufacturing industries. With a focus on operational excellence and customer satisfaction, we partner with global clients to streamline processes, ensure product integrity, and drive performance at every stage of the supply chain.

Are you passionate about technology and problem-solving? Do you thrive in a fast-paced environment where your support makes a real impact? We're looking for a Group IT Support Technician to become a key part of our Group IT team.

This is an excellent opportunity for someone who is proactive, customer-focused, and ready to take ownership of first-line IT support across multiple business sites.

You will be the frontline responder for all IT support requests across the group. You'll deliver timely and effective support, maintain and configure IT systems, manage assets, and help administer platforms like Google Workspace and Quickbase. You'll also contribute to exciting IT projects, with a strong focus on data security and compliance with ISO 27001 standards.

While specific, predefined career paths within the Group's IT department are limited due to its size, there are opportunities to gain experience and take on responsibilities related to IT project management, business/systems analysis, database administration, or IT security coordination based on performance and business needs.

Requirements

• Be the first point of contact for all IT support issues, aiming to respond to urgent requests within 15 minutes
• Log and manage support tickets, escalating complex issues when necessary
• Administer Google Workspace (users, groups, devices) and provide support for desktops, laptops, and mobile devices
• Support and develop Quickbase applications, dashboards, and reports
• Conduct regular IT asset audits and maintenance
• Train and support staff in the effective use of IT systems and tools
• Participate in IT projects and continuous improvement initiatives
• Occasional travel to other company sites may be required, mileage will be covered
  
  
  

What We're Looking For

Technical Skills:

• Proven experience in an IT support role (1st/2nd line)
• Good understanding of Windows OS and Chrome OS, hardware, and basic networking
• Experience with helpdesk/ticketing systems and Google Workspace administration (preferred)
• Familiarity with database platforms—Quickbase experience would be advantageous
• Awareness of IT security best practices; ISO 27001 knowledge desirable.
  
  

Personal Skills:

• Excellent communication and customer service skills
• Strong analytical and problem-solving abilities
• Detail-oriented, methodical, and well-organised
• Reliable, punctual, and adaptable to change
• A team player with a proactive mindset and a willingness to learn
  
  

The successful candidate will be required to undergo a basic DBS criminal record check and must possess valid right to work in the UK, as we're unable to support visa sponsorship.

Stay Connected:

Follow us on LinkedIn to stay updated on the latest news and job openings at E-ppl Group

E-ppl Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For More Information:

Visit our website at or contact our Recruitment team at [e-mail]

We are a Forces friendly employer, and welcome applications from the Armed Forces community.

Benefits

• Free On-Site secure car parking
• Career Development Opportunities
• Family Friendly working hours
• Excellent team oriented environment