Deputy Care Operations Manager

TN United Kingdom; Keynsham; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading company in patient transport seeks a Deputy Care Operations Manager in Keynsham. This role involves overseeing patient care standards, team management, and ensuring compliance with health regulations. The ideal candidate will have strong leadership and communication skills, along with a full UK driving license. The position offers a competitive salary and various benefits.

Benefits

Company pension

Cycle to work scheme

Refer a friend scheme

Health Care Cash plan

Qualifications

• Previous people supervision experience required.
• Previous healthcare and driving experience essential.

Responsibilities

• Enforce health & safety standards daily.
• Coordinate recruitment and team development.
• Manage electronic systems for data capture.

Skills

Communication

Teamwork

Leadership

Education

Full UK Manual Driving License

Enhanced DBS certificate

Job description

Social network you want to login/join with:

Deputy Care Operations Manager, Keynsham

col-narrow-left

Client:

Secure Care UK - Bases

Location:

Keynsham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

143b1a4a5800

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

col-wide

Job Description:

• REPORTS TO: Care Operations Manager (COM)
• JOB TYPES: Full-time, Permanent
• SHIFT PATTERNS:
  • 12 hour shifts
  • Day shifts
  • Night shifts
• QUALIFICATIONS:
  • Full UK Manual Driving License (Required)
  • Enhanced DBS certificate within the last 3 years (preferred)
• BENEFITS:
  • Company pension
  • Cycle to work scheme
  • Refer a friend scheme
  • Health Care Cash plan upon successful completion of 6 months probationary period

Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide.

WHY THIS JOB EXISTS: To deliver high standards of patient transition care using responsible business practices within a healthcare environment. To support with the management and motivation of a developing team.

MAIN RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.
2. Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.
3. Be the custodian of the Code of Conduct, instilling professional behaviour within the team.
4. Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.
5. Coordinate the recruitment, induction, development and retention of the team.
6. Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.
7. Observe and identify potential development areas within the team’s performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.
8. Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.
9. Balance professional administration duties with the needs of the team when transitioning patients on duty.
10. Take accountability for own continual professional development and reflective practice for learning.
11. Achieve business KPI’s, goals and objectives.
12. Ensure all vehicle standards are maintained to the highest level achievable.
13. Respond positively to change by supporting and delivering Company new initiatives.
14. Manage rotas effectively to optimise productivity and efficiency, balancing the high standards of care for patients.
15. Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner – including timesheet approval.
16. Provide support for teams when on call.
17. Assume the role of business development as required, ensuring all opportunities are maximised through networking and relationship building with clients and partners.
18. Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
19. Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.
20. Ensure all work activities for the teams are in line with legislation.
21. Any other reasonable duties as assigned.

SECURE CARE COMPETENCY PROFILE

Our Leaders:

S - Safety First Level 3

E - Emotionally Intelligent Level 3

C - Commerciality Level 3

U - Unifying Level 3

R - Rational Level 3

E - Effective Level 3

Our core team competencies:

C - Considerate Level 4

A - Accountability Level 4

R - Respect Level 4

E - Empathy Level 4

KEY INDICATORS TO ASSESS DEVELOPMENT TO LINE MANAGER:

• Encourage teamwork and best practice across all bases.
• Support with succession.
• Start to perform duties as required by the next level.
• Demonstrates commerciality.

BACKGROUND & EXPERIENCE:

• Previous people supervision experience required
• Previous healthcare and driving experience essential.
• Ability to adapt positively to change.
• Able to communicate core competencies and demonstrate them as a role model for the team.

Salary: Up to £33,896.20 per annum for 46.25hrs contract (enhanced pay of £1.20 extra per hour for work at a Mental Health ‘place of safety’ and for bed watch activities, supporting ward staff)