Service Desk Analyst

Essential Employment; Northallerton; On-site; GBP 31,000; Full time

Job summary

A leading company in Northallerton is seeking a Service Desk Analyst for a temporary role. The position involves providing technical support for ICT equipment and applications, ensuring quality service management. Interested candidates should apply with their CV via email or the company website.

Responsibilities

• Providing technical support for ICT equipment and applications.
• Responding to and raising ICT service management cases.

Job description

Service Desk Analyst in Northallerton

Rate and Duration

The rate is £15.08 per hour (PAYE). This is a temporary role.

Reference Number

The reference number is: 365307.

Role Responsibilities

1. Providing technical support by responding to inquiries, evaluating, and resolving issues related to ICT equipment, infrastructure, and applications via phone, in person, and self-service channels.
2. Responding to and raising ICT service management cases, categorizing them according to service level agreements, and contributing to service reporting to ensure quality content supporting the wider ICT organization.

Application Process

Interested candidates should apply on our website with their CV or email their CV to [e-mail], quoting the reference number.

Additional Information

Due to high volumes of CVs received, we are unable to respond to all unsuccessful applications. However, we will contact you by phone if your CV progresses to the next stage.

Essential Employment acts as an Employment Business for this vacancy and is an Equal Opportunities Employer.

All roles may be subject to pre-employment checks, including references, so please be prepared.

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