Technical Support Consultant

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in fashion and consumer goods technology is seeking a Technical Support Consultant in Birmingham. This role involves delivering exceptional customer support, resolving technical queries, and collaborating with various teams. Candidates should have a degree in IT or a related field and at least two years of relevant experience. Fluency in both German and English is essential, with a focus on customer satisfaction and technical expertise.

Benefits

Competitive salary and comprehensive benefits package

Dynamic and collaborative work environment

Opportunities for professional growth and skill development

Qualifications

• Minimum of 2 years' experience in a similar role, preferably within technology or fashion.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre-sales teams to address bugs.
• Manage complex customer accounts and understand their hardware and software setups.

Skills

IT troubleshooting

Customer-facing expertise

Database management

Cloud infrastructure

Fluency in German

Fluency in English

Education

Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field

Job description

Social network you want to login/join with:

Technical Support Consultant, Birmingham

Client: CENTRIC SOFTWARE INC

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9647553324db

Job Views: 3

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description:

Summary: We are seeking a Technical Support Consultant to join our growing European team.

You will play a pivotal role in delivering exceptional customer support and technical guidance.

With a primary focus on our European customers, you'll address their enquiries and provide efficient solutions.

Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.

Reporting directly to the Director of Customer Support EMEAR, you'll have ample opportunities to contribute to our team's success.

Responsibilities:

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyse complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Skills:

Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills. Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).

Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.

Qualifications:

Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.

Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.

Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What We Offer:

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment within an international team.
• Opportunities for professional growth and skill development in a rapidly evolving industry.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.