Cloud Infrastructure Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Newcastle-upon-Tyne seeks a Cloud Infrastructure Specialist to join their team. This role involves supporting customers, monitoring incidents, and contributing to innovative cloud solutions. Ideal candidates will have a strong work ethic and knowledge of cloud technologies including Azure.

Benefits

26 days annual leave

Company matched pension

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Ongoing development and support

Qualifications

• Experience in medium to large support environments.
• Knowledge of On-premise Cloud Services.

Responsibilities

• Train staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Assist with PoC scenarios and lab testing.

Skills

Azure

Linux

Leadership

Communication

Problem Solving

Education

MCSA: Microsoft Windows Server 2016

Tools

Microsoft SQL Server 2016

Microsoft System Configuration Manager

Microsoft Exchange Server 2016

VMware vCloud Director

Job description

Social network you want to login/join with:

Cloud Infrastructure Specialist (Previous Relevant Experience is Required), Newcastle-upon-Tyne, Tyne and Wear

Client:

Telent

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development as a Cloud Engineer and gaining exposure to challenging projects.

The Cloud Engineer will develop and strengthen relationships with both internal and external customers, providing proactive service in all aspects of service delivery, acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are committed to bringing the digital revolution to homes, infrastructure, and businesses nationwide. Be ready to contribute from day one—innovate and develop networks and systems for millions. The work is complex but rewarding, making a significant impact by helping to keep the nation's critical infrastructure connected and protected 24/7.

Cloud Engineer - Responsibilities:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Maintain documentation and technical information related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for tasks, reporting, and change management, updating relevant parties and documentation.
• Assist with PoC scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Review engineering documentation peer-wise.
• Assist or lead in pre-staging equipment for customer sites.
• Attend customer meetings as required, including support reviews and incident reviews.
• Ensure accurate and timely timesheet submissions.
• Link certifications or training to business objectives and role requirements.
• Complete and submit overtime and expenses accurately and on time.
• Adhere to GDPR and security policies regarding sensitive data and information security.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience in medium to large support environments, including On-premise Cloud Services.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above, with clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Leadership qualities
• Strong work ethic, pride, ownership
• Hands-on with relevant technology
• Trust-building and collaborative skills
• Continuous improvement mindset
• Excellent communication skills
• Problem-solving passion
• Ability to work independently and in teams

What we offer:

A career at Telent offers opportunities across sectors, roles, and technologies. We are committed to nurturing talent through an inclusive culture that values diversity and ideas, enabling everyone to thrive.

• 26 days annual leave plus buy/sell options
• Company matched pension
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts through Telent Reward scheme
• Ongoing development and support

Our values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

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#TJ-Hybrid