Head of Technical Solutions Operations, Advertising Services

Amazon; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Amazon is seeking a Head of Technical Solutions Operations in London to lead a global team focused on delivering technical solutions for advertising services. This role involves collaborating across teams to drive innovation and resolve complex customer issues, ensuring a seamless experience for advertisers. The ideal candidate will have a strong background in digital advertising, management experience, and excellent analytical skills.

Qualifications

• Experience in digital advertising services or ad tech.
• Management experience with customer-facing teams.
• Strong analytical skills with big data.

Responsibilities

• Collaborate across services to resolve customer-facing problems.
• Lead a global team of technical account managers.
• Facilitate initiatives for sustainable organizational change.

Skills

Digital advertising services

Stakeholder influence

Quantitative analytical skills

Technical troubleshooting

Collaborative leadership

Education

BA/BS degree or equivalent experience

Tools

SQL

Python

Data visualization tools

Job description

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high-quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.

Our Advertising Services organization is seeking its Head of Technical Solutions Operations, based in New York City or London.

This team is responsible for technical solutions for our growing Amazon Demand Side Platform (ADSP) Services business to ensure our advertising customers can easily meet their marketing objectives for some of our largest and most complex ad campaigns.

Key job responsibilities

1. Collaborate across services, product, and internal tool teams to work backwards from customer-facing problems that inhibit growth and scale. The team are experts at troubleshooting and are highly specialized to be the first line of defense for our customer set. They drive innovation and resolution of encountered problems by influencing stakeholders, troubleshooting, and solving for the long-term.
2. Lead a global team of technical account managers, ensuring smooth reactive L2 troubleshooting support as well as proactive troubleshooting prevention.
3. Facilitate and execute initiatives that encompass all areas of program support, delivering sustainable change organization-wide. This includes establishing shared strategies, project plans, KPIs, data analysis, removing systemic blockers, and consulting on product requirements.

Qualifications include:

• Experience in digital advertising services or ad tech
• Management experience
• Proven ability to influence stakeholders and communicate effectively across leadership levels, with experience in strategic initiatives for customer-facing teams
• BA/BS degree or equivalent experience
• Excellent communication skills, credibility, and influence with technical and non-technical stakeholders
• Quantitative analytical skills, experience with big data, SQL, basic scripting (Python), and data visualization tools (e.g., QuickSight, Tableau)
• Technical and operational experience in programmatic advertising technologies (DSP, RTB, machine learning optimization, etc.)
• Knowledge of measurement, statistics, and data-driven decision making
• Curiosity and ability to delve into technical details with customers and stakeholders
• Success in navigating ambiguity and working in cross-matrixed organizations
• Technical skills to troubleshoot issues and generate insights from data
• Proven track record of delivering customer experience improvements and managing risks and tradeoffs
• Strong analytical skills to develop opportunities and influence decisions
• Collaborative leadership ensuring global consistency and local relevance

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