CUSTOMER SERVICE & OFFICE ASSISTANT

UNDERU; Little Hadham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading online men's luxury designer underwear retailer is seeking a Customer Service & Office Assistant in Little Hadham. This role involves managing customer relationships, supporting warehouse operations, and assisting with product listings. Ideal candidates are organized, customer-focused, and ready to thrive in a dynamic e-commerce environment.

Benefits

Flexible working hours

Friendly working environment

Varied day-to-day tasks

Staff Discounts on all products

Free on-site parking

Qualifications

• Excellent written and verbal communication skills.
• Organised, detail-oriented, and calm under pressure.
• Comfortable juggling multiple tasks.

Responsibilities

• Respond to customer enquiries via email, phone, and social media.
• Approve and print orders for the warehouse.
• Assist with picking, packing, and shipping orders.

Skills

Communication

Organization

Detail-oriented

Customer Service

E-commerce Platforms

Tools

Shopify

Job description

CUSTOMER SERVICE & OFFICE ASSISTANT

JOB TITLE: CUSTOMER SERVICE & OFFICE ASSISTANT

EMPLOYMENT TYPE: Full-Time or Part-Time (Flexible Hours Considered)

SALARY: Dependent on experience

Join the Team Behind One of the UK’s Leading Online Men’s Luxury Designer Underwear Retailers

Are you highly organised, customer-focused, and looking for a varied role in a fast-paced e-commerce business? UNDERU.COM, a growing online men’s underwear and designer lifestyle brand based in Little Hadham near Bishop’s Stortford, is looking for a reliable and proactive Customer Service & Office Assistant to become a key member of our small close-knit team.

This role offers a unique opportunity to get involved in multiple aspects of the business, from managing customer relationships to supporting our warehouse and management team. Whether you’re looking to build your career in e-commerce or seeking a flexible role close to home, we’d love to hear from you.

KEY RESPONSIBILITIES:

1. Customer Service (50%)

• Respond to customer enquiries via email, phone, and social media
• Monitor and manage reviews on platforms like Trustpilot
• Resolve customer issues with care and professionalism

Office & Order Admin (10%)

• Approve and print orders for the warehouse
• Liaise with brands over stock issues, refunds, and replacements
• Handle chargebacks, claims, and delivery investigations
• Keep supplies and stock levels organised

Warehouse & Returns Support (10%)

• Assist with picking, packing, and shipping orders when needed
• Repack and manage returned items
• Process refunds and exchanges, maintaining accurate records

Product & Inventory Management (30%)

• Upload and manage product listings in Shopify and other sales platforms
• Communicate with brands about purchase orders, missing stock, and new arrivals
• Support the team with admin tasks related to stock and sales

WHAT WE ARE LOOKING FOR:

• Excellent written and verbal communication skills
• Organised, detail-oriented, and calm under pressure
• Comfortable juggling multiple tasks and switching between customer service and admin
• Confident using email, spreadsheets, and e-commerce platforms (Shopify experience a bonus)
• A positive, can-do attitude and team spirit

PERKS OF THE ROLE:

• Flexible working hours (part-time or full-time considered)
• Friendly and informal working environment
• Varied day-to-day tasks with room to grow
• Staff Discounts on all products
• Free on-site parking

INTERESTED?

We’d love to hear from candidates based within easy access of Little Hadham / Bishop’s Stortford. Whether you're looking for a part-time role to fit around other commitments or want to grow into a broader role in a small, dynamic company, we welcome applications from a wide range of backgrounds.

To apply, please send your CV and a brief cover note explaining why you’re a great fit for the role to Ross Barr-Hoyland at [e-mail].