Technical Support (Spanish Speaker)

TN United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a customer service representative for a remote role. The position involves managing customer requests, providing technical support, and requires proficiency in Salesforce and fluency in English and Spanish. Ideal candidates are tech-savvy, organized, and passionate about customer service.

Benefits

100% Remote Work

Flexible, Project-Based Assignments

Gamification Program (Earn bonuses, paid holiday hours)

Qualifications

• Fluent in English and native-level Spanish (EU dialect).
• Experience in technical customer service, preferably in electronics or machinery.
• Strong phone etiquette and accurate documentation skills.

Responsibilities

• Manage incoming customer requests via phone.
• Provide fast assistance to key customers.
• Log and classify all customer interactions.

Skills

Technical customer service

Communication

Organization

Education

Intermediate-level vocational training

Tools

Salesforce

Windows 11

Mac OSX 13

Job description

Social network you want to login/join with:

• A role that offers a breadth of learning opportunities
• Leadership Role
• Fantastic work culture

The Job

Key Responsibilities

1. Respond to and manage incoming customer requests via phone
2. Serve as the first and single point of contact for technical inquiries and general support
3. Provide fast, prioritized assistance to key customers
4. Manage call-back services and follow-up communications
5. Log and classify all customer interactions (received, attended, abandoned)
6. Analyze call data and report service activity and feedback
7. Monitor and control real-time call center operations
8. Maintain call history and resolution tracking
9. Support documentation management and internal communications
10. Coordinate external communications with relevant institutions or partners

The Profile

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
• Language Proficiency: Fluent English plus native-level fluency in Spanish (EU dialect)

Required Tools

• Internet: Broadband with wired Ethernet connection
• RAM: 8GB or more
• Screen resolution: 1920x1080 preferred
• Wired USB headset
• Operating System: Windows 11 or later, Mac OSX 13 or later

Work Schedule

• 4 to 5 hours per day, with the possibility of full-time
• Between 09:00 to 18:00 CEST
• Monday to Friday

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Gamification Program (Earn bonuses, paid holiday hours)

Join Us

If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.

• Application Deadline: 05/23/2025

The Employer

Our client is a centralized and standardized native customer support service provider worldwide, offering all major languages and dialects in the global marketplace of premium contact center projects for remote talents.