Retailer Client Service Director, UK & Ireland (FMCG Industry)

Advantage Group International; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks a candidate with over 10 years of experience in project management within the grocery industry. This home-based role involves leading research programmes and collaborating with various teams to deliver insightful reports. Strong communication and leadership skills are essential, along with a university degree.

Qualifications

• 10+ years of relevant experience in the grocery industry.
• Knowledge of retail, digital, and wholesale channels is desirable.

Responsibilities

• Lead UK and Ireland research programmes.
• Manage research design, execution, and reporting.
• Develop relationships with Retailers, Wholesalers, and Operators.

Skills

Leadership

Problem-solving

Communication

Numeracy

Education

University degree

Tools

MS Office

Tableau

Job description

What Matters to Us:

Our History and Mission: Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback.

Ron’s original idea to have retailers’ rate and rank their suppliers was first conceptualized in 1988. Not long after, FMCGs and retailers throughout North America began to recognize that strong and measurable relationships are at the heart of improved business performance.

From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.

Our Values:

• Be Engaged: Be engaged, on the team, and in the game
• Empathetic Feedback: Give and receive empathetic feedback
• High Performance: Succeed with a high-performance attitude
• Find a Better Way: Seek to improve and find a better way

Who We’re Seeking to Join Our Team:

The successful candidate holds 10+ years of experience in a senior project management, marketing, buying, merchandising, or research and insight role and will lead all or our UK and Ireland industry defining research programmes. Current or recent experience of the UK grocery industry is essential, with a strong retailer background.

What Success Looks Like in this Role:

The PRCSD leads the design and delivery of all Advantage benchmarking programmes in the UK & Ireland. They will collaborate with UK programme management, operations, and client service teams to manage research programmes from design to report delivery. The role involves working with colleagues globally and developing relationships with Retailers, Wholesalers, and Operators to retain key clients and grow new business.

Project Design & Management Excellence:

• Coordinate with leadership and programme teams to ensure timely and high-quality programme execution.
• Manage local activities for research design, execution, and reporting.
• Communicate with clients to ensure data quality and milestone achievement.

Research Excellence:

• Gather research requirements and ensure they are incorporated into programme setup.
• Verify data processing and reporting specifications.
• Monitor survey responses and coverage, making adjustments as needed.

Insights and Client-Service Support:

• Ensure delivery of insightful reports aligned with client needs.
• Develop and commercialize relationships with Retailers, Wholesalers, and Operators.

What We’re Looking For:

• University degree
• 10+ years of relevant experience in the grocery industry
• Knowledge of retail, digital, and wholesale channels is desirable
• Proficiency in MS Office; experience with BI tools like Tableau is a plus
• Fluent in English, both verbal and written

UK & Ireland Structure:

This role reports to the Managing Director for UK and Ireland and is part of the Senior Leadership Team.

The Capabilities and Skills that Matter:

• Numeracy and attention to detail
• Effective presentation and communication skills
• Leadership and team management abilities
• Problem-solving and adaptability
• Strong relationship-building skills

Location:

This position is home-based in the UK, with regular travel to the Yeovil office and client sites. Travel and overnight stays are supported.

Core Competencies:

• Decision making and critical thinking
• Teamwork
• Accuracy and attention to detail
• Effective communication
• Results orientation
• Accountability
• Flexibility and adaptability
• Managing multiple priorities
• Supporting others to succeed
• Client leadership and market knowledge

Interested?

Please submit a Cover Letter and CV to our Human Resources Team at [e-mail] or the hiring manager at [e-mail]. We thank all applicants; only those with relevant qualifications will be contacted.