Clinical Support Secretary

Uk Wwl Limited; United Kingdom; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established healthcare provider is seeking a dedicated medical secretary to join their dynamic team. This role offers an exciting opportunity to work in a fast-paced environment, providing essential support to clinical staff and ensuring accurate communication within the healthcare system. Ideal candidates will have experience in audio typing and a strong understanding of medical terminology. Join a team that values collaboration and professional growth, where your contributions will directly impact patient care and service efficiency. If you're looking to advance your career in a supportive setting, this position is perfect for you.

Qualifications

• Experience in audio typing and secretarial services is essential.
• Knowledge of medical terminology and ability to type accurately at speed.

Responsibilities

• Provide efficient audio typing service for medical correspondence.
• Sort and prioritize incoming mail for action and information.

Skills

Audio Typing

Medical Terminology

Communication Skills

Time Management

Teamwork

Typing Speed (40-50 wpm)

Education

RSA III or equivalent

ECDL qualification

AMSPAR Certificate in Medical Terminology

Tools

Digital Dictation System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Job ref302-25-6933759SEmployerWrightington, Wigan and Leigh Teaching Hospitals NHS Foundation TrustEmployer typeNHSSiteRoyal Albert Edward InfirmaryTownWiganSalary£24,071 - £25,674 per annum, pro rataSalary periodYearlyClosing01/04/2025 23:59

Employer heading

NHS AfC: Band 3

Choose Well - Choose WWL

Job overview

We currently have an opportunity for a suitably experienced medical secretary to join our team of Clinical Support Secretaries within our Medical Secretariat based at our Wigan site.

This role is ideal for those wishing to pursue a career as a medical secretary, offering opportunities to gain knowledge and experience across multiple specialities to facilitate progression to a higher level.

This interesting & varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks & prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential & sensitive issues in a professional manner are essential.

When applying, please refer to the person spec, demonstrating in your application how you meet the criteria, providing examples where possible. Please also indicate all of the specialities that you have experience of typing for, where applicable.

Main duties of the job

You will be working in a busy environment within the ‘virtual’ Clinical Secretary pool within a small team to designated specialties. You will be providing an efficient audio typing service using our Digital Dictation System, together with our existing Patient Information Systems. You will support our Consultant PAs, ensuring that patient and GP correspondence is typed and dispatched within a timely manner.

To be successful in this role you will need to be qualified to RSA III or equivalent or have a proven experience of audio-typing and providing a secretarial / audio-typing service. You will also need to be able to type accurately at speeds of around 40 – 50 words per minute. Having knowledge of medical terminology and / or an AMSPAR qualification will be a distinct advantage. Previous secretarial experience within a hospital or other medical environment would also be a distinct advantage.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Detailed job description and main responsibilities

The main duties of this role are

Audio typing using the Digital Dictation System, photocopying and the composition of letters.

Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.

Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation).

General office management duties (photocopying, scanning, emailing documentation) as required.

Assist other Clinical Secretaries with their workload.

Promote the dissemination of quality patient information.

Provide non-clinical advice and information to patients/clients/relatives.

Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness.

Understanding of medical terminology and a willingness to assist colleagues with transcription outputs.

Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source.

Assist in new staff induction together with the identification and support of their training requirements.

Facilitate a supportive learning environment that enables all members of the secretariat team to develop.

Recognise the effective utilisation of all appropriate development resources and opportunities.

Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.

Recognise and accept responsibility for own personal development.

Supervising administration support and work experience students ensuring an effective office system is maintained.

Person specification

Qualifications

Qualified to RSA III Level or equivalent qualification / experience

ECDL qualification

AMSPAR Certificate in medical terminology

AMSPAR qualification, in addition to medical terminology

Experience

Proven relevant experience of providing a secretarial or audio-typing service, or equivalent

Experience of successfully working within tight time frames and to deadlines

Experience of word processing

Experience of using digital dictation systems

Experience of coaching and training new staff within own work area

Experience of using Microsoft Word, Microsoft Excel and Microsoft Outlook

Skills

Ability to communicate in a clear and concise manner

Ability to use VDU equipment

Ability to work as part of a team

Ability to work under pressure

Ability to type 40 – 50 words per minute with an accuracy rate of 90%

Ability to type documents in letter format

Clear and accurate written & verbal communication skills

Ability to type more than 50 words per minute with an accuracy rate of at least 95%

Knowledge

Demonstrates willingness to develop a range of medical terminology

Understanding of the Data Protection Act

Some knowledge of the 18 week policy, Choose & Book and Patient Choice; and how this role fits with these initiatives

Knowledge of medical terminology within at least one specialty

Knowledge of medical terminology within more than one specialty

Knowledge of how to use Trust PAS and theatre systems

Additional

Motivated and proactive

Demonstrates willingness to change as the role evolves.

Willingness to meet the performance criteria set out in the job description and undertake personal and professional development.

Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

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Recruitment Information for Candidates

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

Continuous Service

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

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