Water Quality Technician

Southern Water; United Kingdom; On-site; GBP 28,000; Full time

Job summary

Southern Water is seeking a Water Quality Technician to conduct sampling and testing of water and wastewater in Hampshire. The role involves customer interaction and compliance with environmental standards, offering a salary of £27,820 per annum along with generous benefits including a pension scheme, annual leave, and health plans.

Benefits

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Salary sacrifice electric car scheme

Health Cash Plan

Fully funded eye tests

Two paid volunteering days a year

Occupational health service

Discounts with over 800 popular retailers

Digital GP service

Qualifications

• Experience with ISO17025 standards.
• Ability to handle customer complaints.
• Knowledge of water quality regulations.

Responsibilities

• Undertake water and wastewater sampling.
• Perform on-site analytical testing.
• Handle customer sampling and complaints.

Skills

Attention to detail

Customer service

Analytical testing

Job description

Closing Date
2025-05-30
Job Title: Water Quality Technician

Location: Hampshire

Contract Type: Permanent

Hours: Compressed 4 day week: Fri - Mon 08:30 - 17:45

Salary: £27,820

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!

Job Overview

Take samples from a wide variety of water / wastewater operational sites and customers in accordance with the regulations prescribed by the Drinking Water inspectorate and the Environment Agency. The individual must also be able to comply with the requirements of the ISO17025 standard and follow the procedures contained within the Manual of Sampling to ensure samples are an accurate representation of the sample point / customer tap. The Sampler will have discretion regarding sampling process to ensure the issues such as household plumbing does not contribute to Southern Water compliance failures. The role is in part customer facing, therefore the individual must have a broad overview of customer facing policies and have the ability to deal with customers in an empathetic and positive manner. The sampling role impacts on four of the company targets: DWI, EA, Serviceability and SIM. The role also includes having an overview of the operational sites they visit, assessing factors such as security, overall effectiveness of operation and any defects likely to lead to compliance or H&S issues.

Key responsibilities:

• Undertake water, wastewater and sludge sampling in accordance with the sampling schedule and with great care and attention to detail; working independently to follow procedures competently.

• Undertake customer sampling and complaint handling

• Carry out on site analytical testing and associated quality checking to ISO17025, DWTS and MCERTS standards

• Undertake emergency sampling during incidents and advise on water and wastewater quality issues

• Registration of samples onto laboratory data system

• Administration associated with sampling and monitoring

• Reporting safety hazards

• Scientific equipment management and fault diagnosis

• Assess operational sites for general condition of operation / defects / issues

Package

This role will be full time, compressed hours Friday to Monday covering the Hampshire area, including the Isle of Wight.

We are offering a salary of £27,820 per annum as well as other benefits including:

• Generous pension up to 11% company contribution

• 25 days annual leave

• Life assurance equal to 4x salary

• Salary sacrifice electric car scheme (after 6 months service)

• Health Cash Plan

• Full funded eye tests

• Two paid volunteering days a year

• Occupational health service

• Discounts with over 800 popular retailers

• Digital GP service

• Study support may be available for job-related qualifications

• Competitive maternity leave and flexible return to work options

• Cycle to work scheme

Join our Water Sampling team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?

If this role isn't quite what you're looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

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