Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Glasgow, where you will be part of a high-performing team managing critical tasks to keep the nation's infrastructure connected. This role involves providing administrative support to the NOC engineering team, ensuring incident resolution according to procedures and KPIs. You will handle customer communications, manage incident tickets, and coordinate with various teams to resolve network issues. The company values diversity and offers various benefits including generous holiday options and a pension scheme.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Glasgow

Client: Telent

Location: Glasgow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop common solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team managing complex and critical tasks to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management activities with providers, control teams, and field resources.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels of seniority.
• Good knowledge of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across various sectors, roles, technologies, and clients, fostering skill development and impact. We value diversity and inclusion, encouraging everyone to be themselves and thrive.

The additional benefits include:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.